Friendly and efficient personnel
Lillie is the best !!! Thanks for all your help
My service went great as usual. Charlotte makes the whole process smooth and stress free.
Charlie came to Lexington and picked up my car. Left me his and retuned mine in 3 hours. I was updated by text on the whole process. Very satisfied. Highly recommend Toyota South.
Really appreciate her thx. Very nice like her
The staff was great and the waiting area was accommodating since I had some work to do on my laptop. My only complaint is that when it was time for me to get in my car, it was parked outside, far from the building and with the windchill it was probably 20 degrees! Why even have the drive-in feature if you can't drive back out from the comfort of the building? If it was raining would I be expected to walk outside to retrieve my vehicle? You need to add a third drive-thru exit lane for ready vehicles! I will definitely reconsider coming back to this dealership for service especially in cold weather.
Lillie is the best. She takes care of all our service needs and manages it well. She helps with clear understanding and communication. She has great knowledge of her job and always helpful.
I was travelling from Madison, Wi, to Richmond, KY, and along the way had an accident inn Bloomington, IL, that damaged my from wheel assembly. I was able to drive it to Richmond, where I used to live, and took it to Toyota South on a Tuesday. Charlotte Swords, the assistant service manager, and Joe Plowman, the service technician were great. They knew I needed to have the car repaired as soon as possible and put a rush order on the parts and the repair, and the car was ready to go early on Thursday. Toyota South gave me a free loaner car to use in the interim. You can't ask for better service than that. I highly recommend their service center, it is first-rate!
Excellent service, very professional people. And great cookies!
Only complaint is when washing my car it was very spotted. Other than that very friendly and will continue to come back.
Very pleased with my service at Toyota South. Everyone is always helpful and friendly. Thank you.
He dis really good. Wait time was little to long but the staff was amaizing. I know its not up to employes to have enought staff to have quick service.
I was charged with a tire rotation and my tires were NOT rotated. The main issue that I was getting fixed with my car I was told was fixed when I got there. It was not fixed. I drove an hour and a half for nothing. There was nothing but miscommunication from the get-go. On the dealerships in not on my end. Now I have to make another special trip an hour and a half to go back and get my car and I have no idea when it’s gonna be done.
Consider it done. Thanks for working me in and getting me on the road promptly
It appears I wasted money on the prepaid service plan for the highlander. I tried to use it but was told it expired in 2025. When i got home and reviewed the plan it showedthe expiration to be 10/29/2029 and the expiration of 100,000 miles. If I would have known this I would not have purchased. Disappointed to say the least
Dalton Kelley is always so helpful every time I take my car in for service. Also Charlie Johnson always checks to see if everything was okay before I leave every time. I’ve never met anyone at Toyota South that wasn’t friendly and always asks if they can be of assistance. I would recommend Toyota South to everyone.
Very friendly and a pleasure to have her as my service advisor.
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