The problem was solved and I was treated respectfully. Thank you.
Lilly always gives excellent service
Thank you for your service!
Have been using Toyota South Service Department since 2003 and have total confidence in the care of all my Toyota automobiles. The staff are friendly knowledgeable and seem to take interest in my service needs.
You all always do a great job!!!!! Thank you for being such a caring crew.❤️❤️❤️❤️
Excellent service as always!
Service was great. Wait time wasn’t long. I was kept informed about my vehicle the whole time.
I was greeted by the staff member when I pulled my vehicle in the bay. However when I went inside to the service desks all 5 employers had their head down & eyes on their computer as I stood waiting. No one was engaged with a customer & no one greeted me or said we will be with you in a moment for several minutes. Finally the staff member allowed that she could help me. I told her I had an appointment at 11:30. There seemed to be some hesitation & I asked if anything was a problem. She replied that I had marked drop off instead of wait. I have always waited & was not prepared to drop off. I live in Winchester. I went to waiting area & waited for 1 hour & 45minutesThe service should have taken no more than 45minutes. I went to service desks & inquired about the progress of the service. I was told they were just pulling my car in to
start servicing my vehicles. This is total unacceptable-I asked for my car to be returned to me immediately. I am very angry about the terrible customer service!
Ashton is a true gentleman. Very professional & helpful. He’s a great asset to the Richmond team! I look forward to working with him again. — Whitney C
Everyone we talked to was very friendly and it was very quick and professional service. we are highly satisfied
Trevor was great. He answered all of my stupid questions I had about dome symbols showing up that I had not seen before. He was very polite and patient.
Lillie Webb is incredible. Smart, efficient, pleasant....would not trust my car to anyone else.
As always, Dalton was a complete professional and did a great job.
As usual, Lillie goes above and beyond to take care of us and our vehicle. We never have to worry about our vehicle or give it a second thought when we leave it with her. She makes it so easy to have anything done because she cares. It’s not just her job she takes it personal that you are taken care of. She truly cares!
Dalton was great! He was very professional and very knowledgeable! He made we aware of everything my vehicle would need as far as upcoming maintenance care as well as the cost and ways available to me in managing it. Dalton went over everything I needed to know and made sure to fully answer any questions I had. He was amazing and a wonderful representation of your staff! Kudos to Dalton for doing a fantastic job!
Cost of replacing a car key was much higher than l was first fire old it would be
When I called to book my oil change appt.I was told it would be $75. When I got the bill it was $107. I explained what I was told but the service tech didn't seem to care and nothing was offered to resolve the situation.
I will take my business elsewhere in the future
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