Nice staff
Cookies were a great touch!
I had an alignment today on my wife’s rav. I told them I had the online price in an email for $89.95. When my wife picked it up this afternoon she was charged $117. I had the same service on my rav on October 8 last year. My bill total was $95.35. I’m having a hard time understanding the difference. I’ve been a customer for many years starting back in the early 90s. I’ve always had a good experience there. I’m hoping someone can explain the difference in total price in 3 months. Thanks for your help Fred Speakman
My service was done in a timely manner I did not have to wait long and you guys were able to get me in today instead of Saturday in case of bad weather.
Always happy with the service I receive at Gates. Dalton Kelley goes above and beyond to assure me that my vehicle is getting the best care possible. He always answers all my questions and leaves me feeling assured my car is getting the best care! Dalton makes driving all the way to Richmond to have my car serviced a joy!
In in time finished promptly
Timely completion of the work. Allwork explained.
They got me in and out quickly and did a multi point inspection to make sure my car was covered
Trevor was incredibly kind and helpful. So my comments don’t reflect on him.
I recently moved to Richmond from Florida and y’all are the only Toyota dealership close by. My driver’s side outside door handle broke and so y’all seemed to be the only option to get it fixed. My car was only in the shop for an hour and a half yesterday, so I assume the tech had it for much less than that. I was shocked when I saw that the labor was $326!
This morning, when I hopped into my car and tried to adjust my side mirrors with the keypad inside my driver side door, I realized that they now don’t work. They worked yesterday morning before I took my car to Toyota.
So, you can probably understand why I now have a bad taste in my mouth about my local Toyota dealership. I had to wait two weeks to get overcharged and have something else messed up on my vehicle. And this is happening the week when my wife and I are busy trying to move into our new house.
Ashton was very professional and provided great customer service and informed me of all needed repairs and the associated cost. While the repair costs at dealership can be higher at the same time there is peace of mind knowing the vehicle service and repairs will be done correctly.
Ashton was amazing.. He got me in quick and I was out in no time.. also he took the time to quote brakes and tires for me.. absolutely best customer service.
Ashton listened and answered any question I had. My vehicle was completed quickly and completely.
As always, Dalton and the service team were impeccable in their service.
I hope you realize what a great employee Ashton is. He was so nice and friendly from the very first moment I met him. I have had a very bad experience with an employee( I don’t think he is employeed here any longer) so I am always nervous when I first arrive until I see who is working. I am so glad I have this opportunity to brag on this young man. I would be happy to have him take care of my 4 runner every 5,000 miles ???? I think you value your employees, if not please start.
I am appreciative of Toyota working with me on helping cover the labor cost for a radiator replaced one and a half years previously. The aftermarket OEM spec part failed. In the process of replacing the radiator, the dealership was informed that the thermostat started malfunctioning after the radiator failed. Initially, I was told that it would cost $200 to replace the thermostat. Knowing that I could replace it myself for less than $50, I opted not to get it changed by Toyota. The service manager did go ahead and replace the thermostat at no cost. Thank you so much!
Except for the price, it was 25-30$ higher than other Toyota dealerships
Very professional. Good service.
Ashton was very professional. He made our needs in caring for our vehicle seem his number one concern. After going on our vehicle future needs he helped us get an idea of what that would cost. The best encounter with service we have ever had in the 20 years we have been coming to your dealership. We have always been very satisfied with service-that is why we drive 100 miles to come there. Ashton was just a step above. You have an unique special employee with Ashton.
Scheduled an oil change, I do not know how I could have made it more clearer. That was the purpose for the entire service. I just had a few warranties that needed done on top of that. Did not get the oil changed because they didn’t know that I wanted an oil change?
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