I had a great experience and appreciated the thoroughness of the service work performed.
The waiting area at Heart City Toyota was very comfortable too. Thank you!
I was not informed in advance of the two diagnostic costs performed. I agreed to a multipoint inspection but knew nothing about costs beyond that. Had I known, I would have declined the steering and front suspension diagnostic. I think the law is to inform the customer of costs before doing the work. I understand these services should not be done for free but I should have the option to choose which get done with understanding of the cost. Nicole was pleasant on the phone. I'm certain your techs are competent. However, my satisfaction with the experience is not good because of the charge for the steering diagnostic.
Do you still put the reminder stickers in the drivers side windshield at the top? The last two services that my car had , including this recent service there has been no sticker reminders put on the windshield.
Top notch service. Highly recommend ????!
I really appreciated the courtesy shuttle back home after dropping off my car. Not only was it an invaluable service, the conversation I had with the driver was great!
Heart City is great to work with.
Very nice young man. Very fast and courteous.
Thank you! Walter B
She was very good at communicating my options and very responsive to my questions
Too expensive Work was good
John was very professional, courteous and informative!
I was completely satisfied with my service experience today. Heart City Toyota has a wonderful staff of employees. They are to be commended.
It was pretty fast and efficient!
Always happy with Heart City Toyota!
My experience at heart city Toyota today was very positive, and everyone there was very professional. I was in and out in a very timely fashion and my service advisor John Lockmondy did a great job!
Service and courtesy from each of your team members were OutstandingExemplary.
The service was fast and everyone was very polite, but there were a couple of things that were missed. The sticker on the windshield wasn’t replaced, and the glove box damper wasn’t reattached. They’re small things for sure, but it makes me wonder if anything else was missed.
you did an oil change. no one changed the stick on my windshield to indicate the next oil change date. Please advise.
Social