I was projected to be a 15 minutes late and the team still got me in and made quick, yet efficient work of it!
Always get great customer service and help here. Thanks
I felt the service advisor was hostile in general. He took offense when I had an opinion and put me 'on hold' for twenty minutes because HE WANTED ME TO TALK TO THE SERVICE MANAGER. I called the Service Manager when it was overly apparent he intended me to get frustrated and hang up. Further, he offered zero evidence for the "bad gas" diagnosis. I had the Indiana Dept of Weights and Measures test the gas station- their fuel was fine. His evidence consisted of the introduction of ether causing the engine to fire. An over simplification at best as it utterly omits the role of the engine control system. Then, mass airflow sensor was replaced... hmmm, may have had something to do with the failure you think? On top of that, they missed a damaged air filter (I'll be happy to share pictures, I checked it in the parking lot if the dealership after they were 'done' and the bill was paid. How do you replace the mass airflow sensor and not noticed a hole in the breather filter- clearly no inspection of the general are of MY REPORTED FAILURE MODE was evaluated. In my opinion, the dealership owes me a tank of gas, possibly the cost of repair, and an apology. Hostile, judgemental, careless. Not up to Toyota standards
Trevor is the best! I trust him completely!
Always nice and knows Toyota‘s!!
Trevor is always awesome to deal with. In my opinion, best Service Advisor I’ve met.
Good multipoint inspection
Thanks for being awesome and straightforward with me.
I expect great service, and Heart City always exceeds my expectations
An outstanding job all around. From start to finish, dealing with insurance, replacing engine, providing us with a loaner car. Thank you for going above and beyond!
There was a problem in knowing that I was waiting. Although I stated that fact upon my initial arrival and explanation, after approximately an hour and a half and seeing other customers, that arrived after me, having their vehicles done and leaving the waiting room, I learned that my status was listed as “drop off” so service on my vehicle had not begun. Very frustrating!
Quick * Efficeint * Curteous
Everyone at the dealership was great to work with. I especially appreciate Amber’s commitment to customer service throughout the process.
Trevor was very patient and informative.
Trevor is a wonderful employee representing you. All the other workers are friendly and helpful which makes your business one of my favorites. They seem to make things easy for the customer.
You had my vehicle from 8:30 am to 4 pm and I still dont know if what I brought it in for was taken care of.
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