Heart City Toyota Auto Repair Service

Thank u

Great job by Ricky and the team.

Efficient, quick processing of my job, including fixing my seat belt problem.

When I was told I needed new tires I was under the impression you would match competitors prices so I mentioned that Zolman was having a buy three get one free deal and I was told you would not honor that. I then asked for the manager to see if there's any deal he give me and I was told no. I moved forward with getting tires and midway through the installation I was given information on a $100 rebate offer that Toyota was offering. So I was happy about that and thankful that that information was shared with me. When I went to check out I was not able to figure out how to apply for the rebate so when I asked I was then told that you were not a participating dealer. I asked if you would still honor it because you had promised me I could use a rebate and I was very quickly told no. I've been coming to Heart City Toyota for almost 20 years and while I know mistakes happen, I feel like you should honor promises if you said I could get a rebate. I will now start considering other Toyota dealers in the area. I already drive 30 minutes to your dealer since I moved to Granger because I've been going there for years because I trusted your dealership, but given this experience which has impacted my trust, I will look for other Toyota dealers in the future.

I didn’t bring the RAV 2011 over on Wednesday. My oldest daughter did. She now drives and has this vehicle.

She was so helpful and helped me with another problem with my car. Very thankful I chose Heart City!

Friendly and efficient service

Ricky went above and beyond in fitting us in for new tires and an alignment when it worked for us. Our car drives so much nicer. We highly recommend Heart City to all our friends!

Excellent

Never before have I experienced what I did yesterday at your dealership. You took me home while doing the repair, picked me up after it was complete. Who does this? And I live in a different town too. You've got my future business!!

Service was timely, managers were friendly.

Thanks for all your time and help, Ricky

The Service Team is excellent. They always exceed my expectations.

Service was performed but no explanation of what was done when I picked up my vehicle. My personal items in the center area were thrown on the passenger floor and the driver floor mat was left in the trunk. I didn’t expect a car wash or vacuum but assumed it was a possibility. Neither were performed. Apparently the problem is fixed with a harness addition. Confused and satisfied?

Trying to schedule online was a nightmare

This is the second time my vehicle goes in for service. Both times we mentioned issues with a front plastic piece under drivers seat always unsnapping. Both times I was told it was just out of place. I know this. I keep snapping it back myself. I was assured all was good. Now again, I get in my car and it’s out of place AGAIN. Quite disappointed this issue isn’t fixed. Could we order a replacement part instead of trying to blame how we’re getting in and out of the car.

Took good care of us????

Will oblige

Great service and gentleman

Service was completed in timely manner.