Heart City Toyota Auto Repair Service

Amber was extremely helpful and courteous!!!

Very fast and efficient. Excellent service.

The service we received was above and beyond gold standard. Thank you. Trevor Fain was awesome!

One thing that I wish the service people would put my screen back the way they found it when they have it would be much appreciated . Otherwise all was good .

He is very personable and and knows what is going on. Helped me understand a lot .

Great customer service. Great communication as to what was going on while they were repairing my vehicle.

Thank you

Trevor Fein provided great service and he put together a broken key fob in no time and no charge!

Trevor was very helpful in getting an appointment that fit into my schedule. Made sure what I wanted to have done and answer any questions I had .

They were quick. I got there early and they went ahead and checked it out.

very satisfied

Amber was very helpful with everything - thank you!

Great service

Amber was very thorough and kept me informed of what was need. Friendly & professional. I hope to work with her again.

Amber and Bernie and the mechanic that worked on car all get gold stars for customer service.

Promt and courteous.

Everyone is very professional and fun.

I left the service department quite dissatisfied after my recent service. I initially had an issue with the cabin blower fan making a noise. On my own, I found that the cabin air filter (which had been replaced at proper intervals) had a hole through it and plastic shavings on the top of it. The tray that held the cabin air filter was also broke. This prompted me to remove the blower fan and clean the broken plastic out to stop the noise that it was making. I installed a new cabin air filter at this time. While I was making this repair I could see up above where the cabin air filter was housed and noticed that there was significant plastic damage. This is when I called the dealership to schedule an appointment, as I wanted to insure that the problem was being properly resolved and I did not have the necessary tools to further look into the issue. On the phone call with Bernie, I explained the situation I described above. I also requested that a tray for the cabin air filter be ordered as I already knew this needed to be replaced and I was coming from out of town. When I dropped my vehicle off Thursday evening, I also wrote the issues down in detail on the key drop envelope. Later in the day on Friday I received a call from Bernie and he told me that the tray that holds the cabin air filter was broke and that they needed to order one. I asked Bernie what caused the issue and he stated that it was just the tray that broke, and I had to further insist that the department actually look into the issue. I felt like I had paid a very high service charge for Bernie to tell me what I had already told him twice - it was also frustrating knowing that the service department lazily looked at the inside compartment. This was also frustrating to me as I had already explained that I wanted the cabin air filter tray ordered as I was coming from out of town and had already identified this broken part. It worked out that this part could arrive next day and I was still in town. Bernie stated that the part would arrive and I could show up and it would be installed immediately. I paid for all services on Friday when picking my vehicle up and was told I just needed to show my receipt when arriving at the dealership and they would install it. When arriving on Saturday, the dealership was not able to install the part as they didn’t have time apparently. So I requested the part and I just did it myself in the parking lot. Bernie also would not give me the part because somehow I still owed $3 in sales tax. I was quite frustrated at how I had to follow up to ensure that the dealership was doing what I asked and how promises were not made. Therese customer service this time was extremely frustrating and I did not appreciate how Bernie talked to me like I was a toddler when clearly his team wasn’t doing their jobs adequately.

Amber was prompt and kept me informed on completion status

Everything was well done