Heart City Toyota Auto Repair Service

Great Service Once AGAIN ! Cheers

Service was fine today Thank you

Did well

I arrived at 7:27 am for an appointment made online for 7:30, right when you open. I pulled up to the garage doors. I stepped inside to let someone know i had an appointment and would be dropping off the vehicle. The reply was “we dont open for 3 more minutes” i said “ Ok, do I need to go back outside?” The reply was indistinguishable from the person, so i waited outside until 7:30. Then another person came outside and expressed that “ you cannot pull into the door my car was in front of because it had a cone in front of the door.” I said “ok, no problem, i can move the car.” After they moved vehicles inside the building, they motioned me to come in. Then is when they asked if i had an appointment? The soft skills you have with your workers and how you treat people for a TOYOTA represented dealership are not good. Are all toyota owners treated this way when they bring a vehicle in for service? I would think that the service department would certainly be more courteous and respecftful than how i was treated.

Thanks for putting air in my tires and rotating them.

Great service

Thank you

Had a great visit. Quick and easy

Super job

Good job and friendly people.

I scheduled the earliest appointment available (8:15 AM) hoping I could be in & out quickly. I was told it would take 45 minutes but it took 1 hour 15 minutes. I was told “they got a little backed up”. You were only open 45 minutes before my appointment; how could you get that backed up?

I’ve tried several times and somehow it doesn’t seem to get to you. I had a lot to say I guess it was too much for you to get.

Rick always handles things in a very professional and friendly manner.

Trever is very helpful and a pleasure to work with.

My wife and I feel Heart Cities Service Center gives excellent service! Thank You!

You’re welcome! Thank you Amber for being so thorough and helpful! See you next time!

Super fast, affordable and friendly

Keep up the good work

Great people. Did a fantastic job.

I’ll be back. Great service. Thank you