Got taken care of immediately, and professionally.
Tip top service thank you!
Trevor, thank you so much for your good work!
I understand they may have needed to get things out of my glove box but they left everything a mess in the front seat. Also my steering wheel was left heavily soiled and oily. Other related issue with the text messaging. I have now asked FOUR times for the main number for our service to be my husband Mike at ****-****-xxxx. Even when we came in and paid the bill (which was also $90 more than the estimate) I spoke with a nice woman who understood the problem and I thought she fixed it. However, this survey still came to my number (Kristine ****-****-xxxx) The car runs great and was completed in a timely manner so I am grateful for that part.
The level of communication was very different from previous experiences. I have alwaybys followed closely from each visit the recommendations from that visit. Yesterday I didnt feel I got a good explanation or understanding of why and what was
Trever was kind and professional but this is my second time coming here for service. I BOUGHT my car here. After that the service men are rude, not helpful unprofessional and I am starting to believe low key racist. They were very short with me. Over the phone and in person. I won't be back.
Thank you so much for your understanding and helping my Subaru!
Staff was very friendly and did an excellent job. I’d definitely recommend to friends and family. Thank you.
Amber was very nice, friendly, and helpful! This was my first time bringing in my car for servicing and Amber made the appointment easy and worry free. The service center team were super fast and my car was finished quickly. Very good service!! Also, the lobby area is very nice! ????
Amber was very kind and understanding in an upsetting situation for me. She was excited for me when the problem I had with my car was much less than I had thought it would be. She was knowledgeable and very helpful as well.
Great customer service! Friendly people all around! Thank you!
Cabin air filter now makes loud clicking noise when the heat is on. This happened last time Heart City checked that too.
They were short staffed due to weather and I appreciate them getting my vehicle fixed in a timely manner.
Quick, Efficient, Professional, Personable
Thanks. I'm always have great service atr Heart City Toyota. Ricky explained everything to me and was very polite and professional.
He provided great service.
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