Thanks for working through this new key fob issues and warranty brake work. We very much appreciate your team’s efforts and very fair cost.
Bernie saved me lots of money on a repair I didn’t need. I appreciated hymns very much. In my opinion, he’s an honest and great guy.
Fast service, everything seems good
Appreciate all the people I dealt with, thanks so much
I was very satisfied with the service provided by Rick Vargo. Thank you
Very professional, friendly staff
Service done and explained quickly.
Heart City Service department has always been faithful in their assessment of work needed and not needed. I spent a career working with a major automotive system supplier as an engineer, having responsibility for warranty on those systems so diving into dealer claims and discovering the rampant fraud and abuse has caused me never to trust a dealership with my vehicles for most of my life. I have always done my own work. Until now. Heart City is delightfully different. Thank you for being honest and trustworthy.
She is very professional and informative.
I was greeted promptly by Amber , she reviewed the plan and gave me en estimated timeframe for the work. She is friendly and welcoming and wants to make sure your questions are answered and that you are satisfied. She makes it so easy which is why I drive from South Bend to Elkhart to have my car serviced.
Looking forward to being contacted
Typically, a customer receives an estimate that he has to approve before moving to complete a project. I was never given that as when I dropped the car off I wanted to see what the cost would be to see if it would be worth it to fix it. The car is a 2010 and is on the last legs and I would have liked to have known ahead of time what the costs I would incur. I could have probably taken the car to Best Buy to get the items disconnected for no charge.
A 5 star+ experience. Mr. Vargo is an excellent representative of your organization, and as such he should be in line for an increase in compensation.
So far my experience has been nothing but completely positive with heart city toyota!
Found and fixed the problem right away.
Always great customer service and communication.
Fast, friendly and convenient, thank you Trevor!
Very pleased with how quick service was for my vehicle and how well I was treated as a customer. Thank you and we will be back!
It was a pleasure having Amber communicate the service being done on my Corolla at Heart City Toyota. She understands the importance of keeping the customer informed on the progress and needs of Toyota vehicles. Her customer service goes above and beyond making for a great service experience. She is top notch and I look forward to working with her on the future needs of my vehicle. She is definitely a huge asset to the Heart City Toyota team! Sincerely,Linda P
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