10/30/25 appointment was charged for rotating bad tires. Was not informed about needing alignment. Was not informed about recall.
11/6/25 appointment for alignment Courtney gave me credit from the tire rotation towards the alignment
This was our first maintenance appointment after trading our black RX350 Lexus. Love the Tundra! Thank you for getting us scheduled and for changing the truck into our name and not our daughter, Susan. She has a RAV4. As always, Sunshine delivers excellent service! We appreciate you!
I am so glad your service took my frustration in stride and was very pleasant to me . Thank you
For the most part everything was handled perfectly. I picked up my vehicle and noticed that the tire pressure was 2 to 3 lbs higher on the driverside of the vehicle than the passenger side. I called and was told to bring it back. The woman I spoke with was helpful the entire time. However when I brought it back and pulled in, a young man came up to the vehicle and I told him what was going on, he opened the door to see what the tires were supposed to be at and asked me if the light came on indicating that something was wrong. I said no. I had him get in to see what I was seeing on the tire sensors. I told him I didn't want the tires to be damaged by being over inflated. He said not to worry about it and to wait for a light to come on. He basically treated me like it was a hassle. I paid for my tires to be rotated and oil changed. I would think that someone would accurately check to make sure my tires were at the pressure they should be! To me it seemed that the passenger side were accurately inflated and the drivers side were over inflated!I realize that the pressure changes with changes in temperature, but isn't it risking problems to have one side way over inflated? That's why I go to my dealership to make sure things are accurate. Not shoddy workmanship for my time and money and my trust.
Courtney is like a ray of sunshine! Always a positive energy vibe from her. Sunshine is lucky to have her! Sorry I didn’t get her name but her co-worker who checked me out was very friendly and outgoing also!
I scheduled an appointment for tire rotation, oil change and to service a recall on my Toyota. After 2 hours and 15 minutes I only received the oil change and tore rotation. The recall was not assessed and I had to schedule another appointment.
I appreciate the service and especially the attention provided by Courtney Whelan. She is outstanding!
Courtney is always a pleasure to talk to.
Thank you!
Courtney, as always, is wonderful to work with.
Michelle was very attentive to my questions and kept me informed on the status of my Van’s work that was being performed.
While the service manager Chris and others are working to resolve my ridiculously drawn out repair, Sara Miles was rude, disrespectful, and basically called me a liar. I did not appreciate her response to my issue. It is not my fault it doesn’t work, and it was NOT working when I picked up the vehicle. She also told me it was my responsibility to make sure it was fixed when I picked it up. Really l!?! I was called and told it was repaired, not that I needed to come and check the repair before taking it home. Still waiting for a resolution from Toyota for the issue .
They tried very hard but we we unable to connect the car to my phone. The rest of the service was terrific.
Friendly and competent dealership. I always feel like I am in good hands and so is my Prius! Thanks!!
My fault I didn’t realize new tire purchases from your dealership had no protection services. In the past I bought replacement tires from discount tire that give free repairs & services . Just bought tires less than a month ago and already a service call. Other than that, service was fine. Lesson learned.
No problems. Everything was great
GREAT SERVICE AND FREINDLY STAFF. I WOULD RECOMMEND.
Sunshine Toyota is the best. I recommend Sunshine to everyone.
Sara is the best service advisor there is! Simple, efficient and quick process!
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