Thanks for taking me, even though I did not have an appt. Everyone was nice and the time waiting was not long.
Noticed a noise coming from the rear end. Checked the lug nuts on the rear wheels and both the right rear and left rear wheel lug nuts were loose (could turn with my hand). I had to tighten them myself with a torque wrench for safe travel. I believe when it had been serviced by Capital City of Greenfield they were not properly torqued.
Simple but very effective
We really appreciate Autumn's assistance in coordinating diagnostics and repair.
My truck has two open recalls that were not discussed with me. When I mentioned them, he gave me an answer that they were both on a repair as needed basis, however that is contradictory to the letter about the max tow axles that Ford had sent me. He replied that there’s a three to four month wait for it.
Take the vehicle to Greenfield as easier and quicker turn around as well they do a great job.
I've said it over and over Audrey sego is a great employee! She always gets us in and out with no problems! She is super easy to work with
Thank you for the great survice
Very friendly and efficient.
I appreciated how fast they got me in and got me out.
A big thankyou for always giving great service to our Fords!
I have been having Brake issues for several months. Loud noises! I asked for this issue to be addressed at last oil change in April. I also purchased New Tires from this Dealership in December and was promised a Rebate, which has not been received! No one told this 77 year old ex-Marine that I had to file a claim online with Ford to get this! If I am buying new Ford vehicles (over 30 new vehicles), why should I have to jump through more hoops to get the ADVERTIZED Rebate! I am pretty sure I am done buying anything else through this Dealership!
Very nice and professionally friendly
Audrey was courteous, cooperative and professional.
In the few minutes of contact on just two occasions she left me with a very favorable impression. She represents her employer very well.
My service advisor, Audrey, went above and beyond what was required to help me. She was very kind, understanding and helped me when I needed it. Good job, Audrey! And, thank you and the technicians.
Audrey was very professional and knew exactly what he was doing. P
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