Service Center

Real Reviews From Verified Customers

Carol And.
5 out of 5
5/22/2026
Audrey is always friendly - knowledgeable - and timely with her information or advice. Totally happy.
James R.
4 out of 5
5/22/2026
Everything was completed in a short amount of time. Plus, my car was returned to me exactly as it was when I arrived. Even the seat was in the exact same position!
Chelsie W.
5 out of 5
5/22/2026
He was very professional and kept me informed when replacing the camera
Marcia D.
5 out of 5
5/22/2026
Audrey was the best in dealing with the warranty company.
Charles M.
4 out of 5
5/22/2026
Professional staff and quick service.I originally went to Capitol City Ford on E. Washington St. I was told key machine was broke.I drove a long way way from Downtown Indpls. where I live.
Dave A.
5 out of 5
5/21/2026
Chris Meier did a bang-up job on this recall. He is a very nice and pleasant young man. He is totally professional!
Bridgett D.
5 out of 5
5/21/2026
Service was great. Audrey and her team is always awesome and takes great care of my vehicle
Isaac B.
5 out of 5
5/21/2026
Quick and Easy service. Great communication!
Mike G.
3 out of 5
5/21/2026
Lower prices
Butch J.
5 out of 5
5/20/2026
I had a great experience with Audrey today she deserves a huge raise!
Brian B.
5 out of 5
5/20/2026
Audrey and Regina definitely help to make your service dept..
Robert P.
5 out of 5
5/20/2026
As usual Audrey was pleasant to deal with. The mechanic came out and explained the issues thoroughly. This is the second time I have been completely satisfied with your customer service.
Eric H.
5 out of 5
5/19/2026
The folks at Capital City Ford always do a good job. I’ll keep coming back!
Jeannie B.
5 out of 5
5/18/2026
Audrey did an amazing job as always taking great care of our vehicle. She went way out of her way to make sure our battery was covered under warranty. I trust Capital City Ford with all of vehicles because I have always felt that they are honest in all their work. Never trying to push unneeded repairs. Audrey is a jewel!
Thomas S.
5 out of 5
5/16/2026
Pickup service was so convenient! Friendly and efficient drivers. Repairs were completed and documentation of invoice received.
David S.
5 out of 5
5/15/2026
Always helpful and knowledgeable thank you
James R.
5 out of 5
5/14/2026
Audrey was amazing as always! Got everything fixed and the pickup experience is always great!
Samitbhai P.
5 out of 5
5/14/2026
Capitol City Ford in Greenfield rocks! My 2018 Ford Edge drives like a new car. Their service department is top-notch. I feel like they’re not satisfied unless I’m satisfied.
Procut (.
5 out of 5
5/14/2026
Audrey and her team got us in and out once again! Great service line the pick up and delivery! Very convenient
James S.
4 out of 5
5/13/2026
Autumn was great. I did receive my truck back with the hood still open didn’t quite understand that autumn addressed it very promptly. But it made me concerned about what else they forgot.

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