Changed my alternator quick on Christmas Eve! I wouldn’t have been able to get it done for days if not.
Gavan was pleasant and efficient with service advice.
Angela Mancilla provided outstanding service. She was professional, friendly, and kept me informed every step of the way. The entire experience was smooth and efficient. I truly appreciate her attention to detail and excellent customer care.
Annie was very professional and helpful. I was leaving for Houston, TX to spend time with my family for Christmas, and she got me in and out quickly. Great Service with a great attitude!
Michael always does a great job at greeting me and explaining what is being done that day for the service. He’s gotta be one of the company’s best in the service advisor role.
The Tarver Family has spent decades building a name and reputation on being the best in SWLA. Brandt is a direct reflection of the family oriented and professional business. Brandt called and asked for me to bring in my truck for repairs. I was greeted and ensured the repairs would take minimal time and would have my truck back before Christmas. Brandt lived up to it and the mechanics and technicians completed the job just as Brandt predicted. Professionalism all the way around.
Clay is such a great service advisory.
I appreciated the service provided!
Miss Annie was such a pleasure to work with the complete time! Everyone was nice and professional as always, but Miss Annie continued to be so nice and pleasant always, smiling, always happy, always trying to do her job the best she could to help satisfy the customers needs! A+
What is the point of an appointment when you still have to wait 1.5 hours for a tire rotation... someone needs to work on the schedule and respect people's time.
Matthew helped me so much with my car today..he is very courteous & on top of his job..I give him a big ????????????????????????????????????!!!
Always experience great service.
Matt will always be the best service representative at Lake Charles Toyota! He keeps his customers well informed on any changes and times! He very professional, polite and kind!
We was notified of a recall, and brought the vehicle in for scheduled maintenance and to have the recall addressed. The regular maintenance service was superb as usual, but they had to order parts for an existing recall. I think it would be more appropriate to keep parts to complete that kind of repair on had as it is a known safety issue and we left without the repair being made due to lack of parts.
The service was excellent timely and efficient!!!! Everyone was nice and greeted me upon arrival wishing me a Merry Christmas as I drove off!!!
Caly—whoops!! Clay is awesome! I wouldn’t want any other person guiding me on how to take care of my vehicle. He is top tier!!
Prompt and efficient service! Especially the text-message updates.
I was there for six and a half hours.
10:00 am arrival: "It'll couple hours. (Ugh, but let's do it since I'm going out of town and want my camera to work)
12:00 update: Good news! We have the part and it's under warranty. How long? About two hours. (Two hours more??? I thought I'd be done by now, not just getting started! UGH!)
2:00..... nada
3:15 (after I ask at service desk): oh, our tech had a couple quicker jobs come in, so he's knocking those out first. But you're next. (REALLY???? Did other jobs ahead of me????)
5:00 text: Your vehicle is almost ready.
I pulled out at 5:28
Thankfully I'm taking weight loss shots so I didn't starve to death.
They really shouldn't do other jobs first. I suspect that since I was a warranty job and wouldn't be paying, they were willing to make me aggravated.
Miss Andrea is extremely knowledgeable and helpful!
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