He was very nice and friendly. I had to wait 4 hours, but his kindness made it all worthwhile. Thank you.
The service was good and fast this time. Ms Williamson was very attentive.
Blind spot monitor malfunction notice came on after we just got car back. This is the third or fourth time for this malfunction.
The service manager and employees are amazing. Thank you for assisting me and making my Highlander better.
Michael handled my situation expertly. I was slightly incapacitated and he actually brought the paperwork to me in a friend‘s car in front because I was in disposed. He had the attendant drive the car to me in the front so I didn’t have to walk through the lobby in front of all those people with all my bandages. Michael is excellent and deserves many kudos.
Angela was great. However after spending 1900$ I got my car back with passenger seat all the way reclined like someone was taking a nap. Grease or sticky goo on my driver side door. My steering wheel was very soiled. I had to wipe the inside of my car before getting on the road. Seemed a bit unprofessional for the amount I paid for routine services.
I’ve gone to other Toyotas and had amazing experiences. Where my car was given back in better condition than I brought it in. This was not the case today.
Maybe consider wiping down the inside where mechanics touched. A air freshener to get rid of oil smell or I’ve even had my car run through a wash at more up scale Toyota dealerships.
Failure across the board. 4 hour wait and my freshly detailed car had dirt all over the inside. Not happy at all. By the way this was my very first servicing on that car.
Azair (Salesman) was so good. And the Service today was so awesome . Everyone is so Nice I appreciate y'all service And love My Vehicle.
Great service as always ????
Took way over an hr for a routine oil change I even had appt
As always, a wonderful experience!
Angela is very detail oriented and always has goid communication while giving her service.
Good service and great people!
The service was fine, but when I first started doing all my service at Lake Charles Toyota, an oil change and tire rotation took less than an hour. The last two times have been over 2 hours. I don’t understand why you have an appointment if your car is going to sit for over an hour before work begins. I’m pretty sure if I bought my tires at Delta or Tire Rack, the service would be MUCH faster. Your customer’s time is valuable, too.
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