Complicated insurance situation, but Victor just rolled with it to get things moving.
Made me totally comfortable, went extra mile to answer questions and assist, professional, top customer service
Nic is an outstanding customer service rep. He should be recognized for his courtesy, knowledge, and professionalism
I am very satisfied with the service I received and I’m looking forward to next service on my sky light next visit. Thank you for the we
For the quality of work done.
Rebecca did a phenomenal job in communicating with me throughout the service process. She was thorough and clear, and wrote things down to communicate with others. She was reliable and great to work with.
Jessica was friendly and kept me in the loop the whole time!
They offered car wash, but it never happen. Lol
She was very nice. And listened to my concerns. She was one of the best/nicest people I have dealt with in a long time!
You told me I would get a car wash... that was a lie. Also you left my seat all the way up and my steering column down... leave it how you found it
Yes, they did a wonderful job and were extremely helpful. Thanks again!
I went in for a brake repair and complaint of squeaking wheel. I left with still squeaking brake. Then when I came back for a 2nd try at a fix, they tried to tell me it was squeaking in the front wheels and I should buy brakes for the front now. Like I didn't know the sound was from the right rear wheel. I'm deeply concerned this might've been a fraudulent attempt to get more business--i was told the brakes were fine in the front at the first appointment. They cleaned and scored the rear brakes and problem solved. I'm at a loss 1) why did they send me home with squeaking brakes in the first place. 2) why squeaking in rear wheel would be solved by replacing front brakes??
Aaron is a very compitent & helpful member of your team .
Yes, thankyou for following up with email, text and call. Appreciated the video also to understand better. Thanks so much.
Good man-very professional and good listener-10 year man -Toyota is lucky to have a professional like Jim
Victor is the rare individual who makes this unknown necessity understandable. If I owned a company I’d hire as many Victors as I could find.
Appreciated Dollen (sp). His demeanor was excellent and I was totally satisfied with our experience. I had some unusual special requests and he made sure they were followed. Will definitely return for future service.
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