Mr. Hill was great! He was able to clearly explain the procedure to me and everything went as predicted. Well done Toyota!
Everyone was was so nice and eager to help
Rebecca was very kind and And explained everything to me
Victor was excellent and kept me informed throughout the service process. He was very professional and courteous. His communication skills are outstanding, and he took the time to ensure that I fully understood what was needed with my 4Runner. I will request him on my next service visit!!
I had to return because my wheel lock was not returned. Once I checked I noticed my spare tire kit was open and across my cargo area. I didn’t think to check prior to my oil change being done. But it is frustrating to have to return and have my gear not put back.
Victor was very helpful as I checked in for servicing.
She was absolutely amazing. She saw me waiting and asked how she could help. Gave me the run down on my vehicle and saved me from unnecessary maintenance. She called me early when my vehicle was done. Will be back definitely because of her personality.
Always a high class experience.
I’m not interested in participating in the follow-up survey.
Thank you.
Victor did a great job keeping us appraised of the status of our vehicle's brake repair. Thank you!
Everyone was nice, but that last time I was there the rep confirmed I had one more service under my warranty. And that someone would go over options if I was interested in a service package at the next visit. Then this time I went in thinking is was a covered service the new rep said I was out of pocket and cost was 99.95. then mentioned that I used up my service at the last time I was in? I was confused. So service on my vehicle was fast like faster then I ever had there. Which made me think they didn't do what they normally do to my vehicle. Got my vehicle back and it wasn't washed and was told no vouchers for car wash any more? Got home to notice my ppwk had n/c in every column but I still paided $115 for what, friendly smiles?? Not happy about this visit at all
He was knowledgeable , professional and personable.
Sophia was very friendly, professional, and prompt.
I have always been happy with the service
All is good ????. Thank you
It took over 2 hours to complete a regular oil change service. We have been using Toyota of Puyallup for over 10 years to maintain our vehicles and almost every time the service is complete in less than 1 hour. We were not offered a complimentary 50% coupon for our next service, which had been a past practice from your dealership
Always great , caring service and this visit with ‘James Allen’ was that and more. Thank you James and Thank you ‘Toyota’!
Jessica was very pleasing to work with. Nice and friendly customer service.
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