I was remarkably satisfied with my entire experience until it was time to get my keys. The service rep told me my car engine had a bunch of oil all over it and the techs could not determine the point of origin. The agent said I needed to keep my oil topped off until my next service appointment and to monitor closely until such time I was back for service. He said if my block was leaking, the cost would likely be between 4-5K.
At the time, I should have asked to see my engine, but I did not. On the way home, I got scared, so I went to my brother in laws home, and he checked my engine, as well as beneath my truck. No oil in sight.
I don’t understand why I was told something about my car that wasn’t true. I was scared to even be driving my car home, and I have lost confidence in the general maintenance section of Toyota Puyallup.
Super simple visit. Within the time Jessica quoted, and less expensive!! Happy 4th!
friendly, professional and good customer service !!!
Nicolas was very polite and kept me up to date on what was happening with my truck. Coming from out of state I very pleased with my service. Waiting area and staff were all welcoming and helpful. Thank you.
Service was complete promptly.
Your Toyota dealership was great. I had to use my own AAA to get my vehicle to your dealership, Toyota care did not show up or keep me posted on when they could tow my vehicle. I called them at 4:45 pm they told me 89min after 5 hours of waiting I just called and canceled and used AAA
Diagnosed problem and fixed it. Service done quickly. Well done.
Jacob was very helpful, friendly, knowledgeable and provided valuable insight on the maintenance of my Toyota.
You guys were there when I needed you, and that means a lot.
Thank you guys for your great job.
Anastasia was such a professional and kind person. She was patient and knowledgeable. She is an asset to Yoyota
Aaron was very polite and welcoming. He made the process a breeze. Would definitely go back.
Service and communication was awesome! Kept me informed on the progress! I was in and out in no time with zero waiting!
Service was done in less than an hour, the car was washed—super service!
Thank you Becca for always taking such great care of me and by way of that my car! You are awesome and I appreciate you. Carrie
Aaron was very accommodating and helpful
Our family is moving to North Dakota and we had issues with our Tacoma on Wednesday. Aaron was able to order the necessary parts and have the Tacoma repaired first thing Friday morning. Aaron saved the DAY and made it possible for us to stay on schedule. A big thank you to Aaron
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