Thanks for taking in my car without any appointment!
Chance hemby was an excellent advisor he explained everything that had taken place with the car this isn't the first time I've had excellent service from him! He is always provided excellent service and this is what I come to expect every time I come to Toyota Puyallup. If you keep hiring folks like chance I'm sure in the future you will not have any trouble making tons of money! Chances is one of your finest service advisors and I would recommend him to anyone!
I was rushed and shuffled along. No one available to answer or even asked if I was happy with my purchase or knowledgeable about how the vehicle operates. 1 star rating!
Love this dealership. Everyone is as helpful and knowledgeable as can be. Always feel like I’m in good hands when I come here.
Excellent friendly customer service!
Satisfied don't think I got the car washed
Vehicle service promptly, professional and courteous. No surprises, all repairs exactly as stated. Would definitely recommend to anyone. Great job!
Becca is amazing and she provided amazing customer service but the problem with my new car has not been resolved. My car is still with you.
Wish I had better service from the representative. He didn’t give me my full total before I swiped my card and said it “should” be correct. It was correct but it is not ok telling someone to pay without showing the exact total. He also didn’t give me a receipt until I asked. Felt shady. He also failed to inform me the Toyota oil change punch cards are no longer valid until I asked. Also, no $8 coupon application for today’s service? I didn’t get the application. Not sure what happened to quality control of training but this was the worst experience I’ve had there in 5 years.
Car washes are not the greatest
Jessica was amazing to work with!!
Nicolas was wonderful but whoever loaded my old tires up didn’t bother to wrap or cover them and one of the tires scuffed the interior.
Was not happy with the sloppiness.
It would be nice if there was a more comfortable waiting room out of the traffic involved with intake and the cashier.
Everyone was friendly and professional but I was never given a $quote for the services or the wait time, which ended up being over 4 hours so I would have liked to know. Rather than tell me the total, the tech that checked me out said “the card reader is right there” which also did not show a total. I would have appreciated a little more transparent communication throughout the process.
Fastest service ever. 11:15 in, 12:51 received paperwork by text. Car parked outside, had to ask for paperwork and keys 15 minutes later. Started up car, turned headlights on. Passenger headlight had not been replaced. Tire rotation not checked??.I guess someone wanted a fast lunch break. Headlight replaced by gentleman that checked me in. I hope all of the checkmarks were completed, leaves some doubt.
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