Toyota of Puyallup Auto Repair Service

Quick, excellent service

The service advisor did a great job with my needs.

I look forward to speaking with you about my experience, which was a mixture of good and bad.

Joseph was great. Work was done earlier than expected and I appreciate there being a loaner vehicle so I can go home for 5 hours instead of stay and wait at the dealership.

It would have been nice to get the problem resolved in one visit.

Everyone was nice and was easy to work with.

None

Jacob was very helpful, very informative and personable. He kept me informed of diagnostics on my car and repair & service options. excellent customer service!

Awesome overall, very much appreciated her straightforwardness and clarity of recommendations!

Always great service and friendly staff. They get things done, and in a timely manner. Jessica is always on point every visit.

Thought my car interior would be vacuumed. It was 't.

This is the second time we have had the same problem with this vehicle. I brought it in for service several weeks ago and we agreed it needed to be brought in when the problem occurred again. My wife did and was told your service dept did not have time to fix it that day but to schedule another appointment which we did. When we delivered the vehicle to uou a third time Nic texted me that he was there to support, so when i called he was out to lunch. He was supposed to call me back and he never did so I had to call again. When I finally talked to him he said i said they needed the car for one more day and qouted me $600 for a job that should be covered by our toyata care plan which we informed him of the first day when the car was dropped of. He had not ordered the part yet, so we had to wait over the weekend for the part to get delivered and repair our vehicle. Overall service from Nic was poor and I talked to a manager named Rich to took care of us properly. This is the first time owning a Toyota that I have been dissappointed in the service dept.

Fast professional service. A plus!

Great customer service

I have always liked the good service they provide and that they have never exceeded the delivery time.

She was awesome! She answered all my questions and I walked away feeling very sure of my pre paid maintenance purchase.

Great service!

Cynthia was amazing. Both with me helping me get Kaladin to swimming and with my young son. She was so charming with him. Thank you!

Kennedy was above and beyond professional and caring of my needs for this vehicle repair. I highly recommend your services to all customers at this dealership.

Jessica is always so pleasant and helpful and goes above and beyond to service customers she’s truly an asset to have