Toyota of Puyallup Auto Repair Service

I never received the checklist for the oil change that shows how everything looked. Rebecca did not check us out, so not her fault. I would like it mailed to us please. Thanks

She was very helpful :)

Nice and friendly service.

I stopped my vehicle but I received it back without services to be done reason technical employee could not find the issue which create question why

Ok.

Thank you so much for great service!

No additional comments at this time.

Great work

Why would we want a free trade appraisal on a new vehicle? Plus the way you treated our grandson when he left your employment, it will probably make us think twice about our next purchase. That was your owners way of showing her teeth towards employees

I am very grateful for the service and the help and the attention and they have a good team and good communication, thank you very much,

Overall it was a great experience and the gal that I worked with was great. My only disappointment was that there is no more complementary car wash. I hope that comes back. Thanks!

KENNEDY IS GOLDEN!!

Timely and informative

Courteous, repair done in about of time as stated

Thank You

Very friendly and professional service.

The service team is very friendly. My appointment was supposed to take two hours and it took 3 1/2 instead.

If you do “Bravos” or something similar to that Jess in the service department deserves one. I came in in a great mood to drop my car off but it changed quickly when I got some bad news (personal, nothing to do with TOP). She realized something was off and showed me compassion. She got my loaner car keys and met me outside where I am started to cry from the news, she offered me and hug and let me vent to her about my Totaled 2015 Tacoma I had just learned was up at auction today. That truck was my baby, she understood that and showed empathy to my situation. Being in an accident isn’t fun, regardless if I got a new 2025 corolla hatchback out of it - that’s not my truck and wasn’t my idea outcome EVER. THANK YOU JESS, I needed that today. I appreciate you and hope you get the praise you deserve!!

I appreciate the way I was treated by everyone in the service department.

When I initially called to make an appointment I had told them I needed the spring part for my gas lid since it was missing. Today I did not realize until I got there that I was there for a diagnostic appointment not a repair appointment. I already knew what was wrong with my car and told the person who scheduled my appt. It was also confirmed at the beginning of my appt and then at the end they were like you were right about what was missing. I initially was going to be charged $175 for something I already diagnosed. Luckily the payment was cut in half, however I do not think I should have been charged anything or that I was offered the choice to have them order it and come back when it arrived. I wish the scheduler would have had Toyota check for the part and order if needed and then have me come in for repair that I am more than happy to pay for.