Kennedy was awesome! Checked in expecting that when the service was scheduled previously that the loaner vehicle I requested would be ready but come to find out it was never setup by the advisor who helped me when I came in to service my 2023 Tacoma. Kennedy however made it happen for me the day I came in for my warranty claim. She really calmed my nerves and made everything so smooth. Thank you Kennedy I really appreciate you!
Jess was great, helpful and efficient.
My experience originally started a couple of weeks ago when I had my car serviced they found a coolant leak and I had them install a factory tow package. I want the kick sensor kit installed and when I picked up my car it was not to my satisfaction when it was explained to me the kick sensor could not be installed due to my car being from Canada and a programming issue. (Red flag) anyways I made my call to the manager and when they called me back and looked into the situation it was corrected. I work in the device industry especially with parts and service for class 8 tractor dealership. I know how things can happen and the communication issues. Long story short I am pleased with the out come and would recommend this dealership. After all it is about the service provided and when issues arise it’s how it’s handled afterwards. Thank you.
Seem like your prices are going up to much.
Rebecca was very courteous and thorough.
I think the Brown Bear wash voucher was forgotten. I didn’t receive one.
Waited two hours for 2 keys to be cut and programmed; keys did not fit. New keys needed to be ordered so will have to wait to set appointment and come back. Already paid for parts and service, no offer of discount for error and inconvenience.
Excellent service the young man that helped me,was confident and knowledgeable
Efficient , do what they say needs to be done. Pleasant.
Always a pleasure to have the car serviced by the team. Jessica Tulloh has been an amazing help and getting me taken care of with any questions or concerns I may have.
Could have given a free analysis instead paid 170 for nothing
Toyota of Puyallup has taken good care of my 4Runner and Camry for years!
Thank You!
I am a very satisfied customer!
He did a great job and answered all my questions.
Excellent customer service was delivered by Ms. Andrea Carranza, thank you so much, she is a great asset to your company.
She was very pleasant and answered any and all questions that I asked her. I look forward to seeing her there again.
Specific service request met our expectations. Upon leaving, it was EXTREMELY disappointing to have tech swing open the door of the car next to ours, dinging our car door with our first dent. On our 2021 Hybrid. Geeeeze.
Great job today repairing the rock coating on my right mirror. Your service coordinators are all great and professional.
Thank you
I asked for all my blinkers to be checked to make sure they were working. It’s as marked that they were working but when I got home to double check the front left one was not.
I appreciate how I am treated at Toyota of Puyallup. Smiling people and kind words and demeanor.
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