Jerry was helpful. However, I was almost certain our runs were scratched when our rear tires were replaced last time, but didn’t fight it because Jerry points out everything like our car is beat up when he checks it in. But our vehicle is garaged and taken care of. That said we had our front tires replaced this time and our rims were scratched I am certain as they look like the back ones now. Moreover, our vehicle came home with oil on the driver door panel inside and out. Jerry is attentive to his customers and telling us what we need and making sure we do what Lexus recommends but car didn’t come back the same.
Excellent customer service
Excellent service as usual.
Take too long,car no complete cleaned, brand new car still had problems with the remote control.
Maria was both professional and very pleasant. I could not have been happier with my experience. She also looks like a Super Model which is an added bonus.
Great customer service by Robert. I will continue to bring my wife’s vehicle in for maintenance.
Jerry is very professional
Tony Hang was really pleasant and professional. I have worked with him in the past and was happy to again get to work with him. He kept me apprised of the status of my vehicle and let me know all the discrepancies with great explanations.
I was recommended to get the air conditioning cleaning/sanitation as a preventative measure and also the wheel alignment was added which wasn't part of my standard check up list provided by Lexus and increasing costs by $360. It wasn't clear why the wheel alignment was needed before any inspection was done or any issue was detected. Also this morning was driving and there is an odor that comes out of my air conditioning vents so the cleaning recommendation seems appropriate but it doesn't seem to have worked well, so was a bit disappointed in that outcome.
Mr. Faustino Ruiz was friendly, courteous and explained recommendations and costs. Mr. Ruiz is certainly an asset to Crown Lexus.
It was a pleasure working with Elijah. He was very friendly and professional, and kept me informed throughout the entire process. I look forward to working with him again in the future.
George is the best! Thank you.
Tony is the best! Thank you again for your great service
Chris is always professional and proficient. He treats his customers with much respect and kindness. I'm a customer of many years and he is the best like Lexus's older days. We need more like him. Everyone was courtesy as well but he is the one I will always go to. Thank you for your service.
Very efficient and professional.
Friendly, customer service is great. Communication is awesome keeps me informed every step of the way.
Hey service advisor needs PR lessons .
Things got better when @ check out ask for service dept manager/ sup.
Elijah was extremely helpful throughout the process. Never tried to upsell and was very transparent throughout, also very personable. Would recommend Elijah to all my friends and family and look forward to working directly with him again.
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