Crown Lexus of Ontario Auto Repair Center

We want to thank Helen for always taking good care of us and our needs.

Mike was amazing!!

My wife took the car in for service. She said Mike in service department did a great job. She said that while she was waiting for the service to be completed, she was sent a text by Crown Lexus telling her that she had missed her appointment. When she called number and told person who answered that she had checked in and was in waiting area and asked why she received the text, there was no answer. A little unsettling.

Service and personnel were good, timely and polite.

Great service. Very professional. Thank you

Thank you for the outstanding service that Tony provided.

Awesome job Faustino and everyone else @ Crown Lexus!

Alyssa is always amazing! I drive all the way from Perris just because of the exceptional customer service she provides. She’s attentive, personable, and always makes me feel welcome. I truly enjoy coming to Crown Lexus thanks to the outstanding experience Alyssa consistently delivers.

Chris was amazing

Your welcome.

Best service I’ve ever had

Great service! Love this dealership. Everyone is very helpful.

He resolved my problem

He was great and very happy!

Great service.

Helen Kassel is the best service advisor!!!! I come to Crown because of her!!!

Helen was very easy to work with

I felt waiting for almost two hours for routine 5,000 mile service with an appointment was too long. All employees were kind, I was very happy with the service just not the timeliness.

Christian is always on it. He makes sure I have a rental so my car maintenance doesn't disturb my busy day. I appreciate all he does to make my service smooth and quick. He keeps me updated the whole time. Thank you

My only concern is that I paid the maintenance coverage when I purchased the vehicle and I want to be certain that I’m getting what I paid for. As an example on my 12 month or 10,000 mile service it shows that my car should have its cabin filter replaced but it was not on 10/15/24. So I told Jerry about it on today’s service and he implied that this would be addressed. However after my service was completed Jerry told me the cabin filter didn’t need to be replaced. Also, I asked Jerry to insure that the HV battery cooling intake filter be inspected for dirt or dust. He told me that was addressed in this service. And, if that’s correct I can only assume that this was completed as part of the Vehicle inspection because no where on the service ticket is the HG battery mentioned. Besides that I want to say that Jerry did an excellent job but I would prefer that what I request is documented so I can be confident that I’m getting what I paid for. I won’t need to perform another survey via Google. This should suffice. Thanks Steve Lazalde