Thank you to Robert for great help
I drove 4 hours to get my car serviced because of Tino. Outstanding service advisor and looks out for the customer
Faustino was both professional and personable. He took care of everything promptly and kept us well informed through the process
Christian always the service writer that I can count on no doubt very professional very knowledgeable. Very honest I highly recommend him.
Thank you for your service!
I did go to the nearest gas station to fill up the loaner. The gas pump stopped so I assumed the gas tank was 100 percent full. You guys still charged me $8.50 per gallon. I wasn't even given the chance to review the loaner agreement.
Christian was very helpful and accomodating.
Alfred was great. I had just washed my car and when the attendant brought my car back to me, admittedly I set him up and asked him if they washed my car, and he lied straight to my face and said yes, we cleaned it up for you. It doesn’t not affect my opinion of Lexus, but it is irritating that the dude handing me my keys, of all people, felt a need to be dishonest with me. It’s not a good look
Jennifer was great! She kept me updated on the status of the repairs. She is helpful and efficient.
Tony Hang defines excellence in customer service. He is the only reason I returned to Crown Lexus. His professionalism and integrity is remarkable. I will continue to promote Crown Lexus because of Tony.
Yes, when they washed my car, they just wiped it with a rag.It's a black car and they left little scratches on it, I have a lot of cars and I know paint and that was just b*******I like the when you wash a black car, you use water down and use a soft cloth that's b*******manager to call me back. I am so unhappy
Helen is an exceptional service advisor
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