Mr Ruiz was friendly and engaging. He made consistent eye contact and answered my questions/concerns. I felt comfortable and will always ask for him when I need service for my vehicle.
Thanks its aways a pleasure great people and great service.
He was charismatic and got the job done promptly.
Jennifer was very professional and answered any question that I had about my vehicle. I appreciate her service and look forward to doing business with Lexus again
Helen is always honest and upfront with my repairs
Frank did a great job, very professional and courteous.
Very pleasant experience,
Thank you Frank.
Thank you for such complete, efficient service! I appreciate the care and thorough evaluation of the condition and service needs of my favorite car!????
Gerardo Temores and Helen Kassel are the best consultants around. I will always return to your service department for the exceptional service from them both.
I had a great experience it didn’t take long they took care of me right away I got in the same day I called
I waited 3 hours for my services. Had an appointment at 2:30 but did not leave until 5:30. I told the girl clearly I was waiting there well I must’ve stepped to the restroom while she came to “look for me” because at 5:30 she finally came back up to me. One text was sent saying to allow “15 minutes to do paperwork” but no messages followed after and no one came to “look for me waiting in the lobby” nothing. Then the girl at the checkout counter was assisting the lady In front of me. When I finally walked up she did not greet me did not say “give me a second to wrap up this paperwork from the guest in front of you” nothing was said to me so I’m looking at her and finally ask “do I give you this receipt” to which she snapped and said “one second”. Terrible terrible terrible customer service.
Alfred Nungaray is AMAZING!!! Afternoon I had a bad experience with one of his employees last year, Alfred is always available to me to make sure everything goes smoothly. I am so grateful to him. What was a dreaded experience a year and a half ago is now a positive experience because of him. Thank you, Alfred.
George was courteous, professional and knowledgeable. He comminicated with me regarding progress.
The best service always from Helen Kassel and service department . Couldn’t be more satisfied.
I returned to Crown Lexus for car maintenance because of Tino. He has a history of providing top notch service!
Tino did an amazing job with my car! 5 stars. Will definitely come back to crown!
Tino is always fast and friendly.
Total satisfaction as usual.
Mark is professional and friendly services
Yes Frank was very knowledgeable with our vehicle
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