Friendly service, short wait, good coffee and a good vibe overall.
Jerry is excellent employee he treated me very nice ????
Faustino was very helpful he got my respect hope everyone is your department is the same thanks
Thank you for taking care of my needs and being attentive. I appreciate everyone at Crown!
Thank you Frank for your outstanding customer service
He listened to my concert and pass along the message to the mechanics
I feel that service has to come with good quality car wash.
I think that Lexus riverside can elevate their level of service.
He was very helpful. He provided excellent customer service. Offered me water, snacks. Made sure I was comfortable while waiting for my
Oil change. Everyone at Lexus was very helpful as well. Ty!
George Gonzalez didi it again. Superb service as always ????
Dear Crown Lexus Team,
On Saturday, September 6th, 2025, I brought my car in to have two rings replaced. Shortly after, I received a call from Crown Lexus advising that three wheels needed to be replaced. I proceeded with the repair and paid $1,600 out of pocket.
On my way home, the car’s system signaled that one of the wheels was losing air. I immediately exited the freeway to check, as my girlfriend was very concerned. I added air twice that same day, but this morning the tire was completely flat.
As a result, I now have to return to Crown Lexus tomorrow, and I will need to borrow another vehicle just to get to work. I am very disappointed with this experience, given the amount paid and the expectation of reliable service.
I kindly request immediate assistance to resolve this issue. Please let me know how Crown Lexus will address this situation as soon as possible.
Sincerely,
Jose O
Michael was super friendly and helped me get in and out in a timely manner.
Robert was friendly and personable. Robert met me at my car the first thing this morning. The Crown Lexus team gives excellent customer service.
I’ve had the pleasure of working with Tony, my Lexus service advisor, for over a decade. Throughout the years, he has consistently demonstrated professionalism, attentiveness, and a deep understanding of my service needs. Tony has taken care of both my vehicles and my son’s, always going above and beyond to ensure everything is handled with precision and care.
His commitment to excellence and genuine customer focus make every visit seamless and reassuring. I wholeheartedly give Tony a 10/10 and highly recommend him to anyone seeking top-tier service and expertise.
Service advisor:895 Christian Santos was very helpful and went beyond to provide excellent service. Thank you
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