I bought all my cars through Buckhannon Toyota. They are friendly and professional
I was told an hr for the service(oil change, 25 point inspection, tire rotation). I was notified when the inspection was completed. And then when the car was ready, I received another notice, as I chose to shop rather than wait at the dealership. My 50% discount coupon for oil change was honored, and I was pleased with the final total.
Your whole team did a great job and thanks ????????
Your process is so automated that it is difficult to understand how to access the reports in the links provided. So, I asked for a printed copy. I was given a recommendation for 4 new tires. I know the service person is new— but she could not really explain the details supporting the replacement tire recommendation. Another service person helped but neither one was really able to provide a good rationale.
The team that we worked with to schedule our maintenance was very helpful, however the team that did the maintenance overlooked comments from us to examine or inspect things - like the windshield wipers or my request for a state inspection. As a result our visit was over 2 hours with me needing to correct things we had mentioned.
He didn’t reset my tire light. But the cost just to change fluid was over $300.
Also wanted to fix timing cover and would have to take engine out and would be 4,500. That is an unhear do go amount. Just to fix a leak.
Alicia is the best and needs a big raise!
Was supposed to wash vehicle and did not same as last time service was although very quick and service personnel was great
Pleasant and quick service:)
Mike did excellent communicating along the way. Accommodating with the various needs communicated. Mindful of cost as he went along. Vehicle fixed in a timely fashion.
Always satisfied with your guy's staff!
He listened to my concern and engaged the right people to investigate the issue. THIS is why I choose to drive from Fairmont to this service department. Outstanding customer service and professionalism is experienced across all levels of this operation. I trust this team to help me make sound decisions that impact my family's safety on the road. Thank you, Buckhannon Toyota Service Department!
Alicia is always a pleasure to work with.
Alicia is very personable and was great to work with.
I got service fit for a king.
You guys are the best!
Thx, your preventive maintenance is second to none
My appointment was at 3. I showed up early. They had my vehicle done by 215. Awesome service as always!!
Service was outstanding Michael was very professional and accommodating. He answered my questions thoroughly if I had any. he is a major asset to Buchannon Toyota.
Alicia was great as always. I especially appreciated her taking the extra step to share what they saw as needing attention with my brake pads.
Thanks I appreciate there service department
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