Coad Toyota Paducah Auto Repair Service

When I went to the service desk to pay for my services, Selena was extremely rude. I had a serious incident with my brakes that scared me so badly I was debating on if I was going to ever drive it again, I kept asking to speak to a technician to reassure me that everything was going to be ok with my vehicle. Luckily Zach (I believe was his name) overheard me and said “oh yeah Dan said that was crazy a brake pad broke off and shot out the back of the car let me go get him” I was truly grateful for him hearing me and getting someone for me to talk to and explaining what happened and how it was fixed and just everything that the repairs entailed. Selena was just reading off of a screen say “yes ma’am everything was checked” that was not reassuring and she was very a matter of fact with me as if she was the one who repaired my vehicle. Every single question I asked she replied with “yes” no further explanation. If Zach wouldn’t have overheard me, I wouldn’t have been able to talk to anyone unless I sought someone else out myself. She is a service advisor, she is not a technician and was not worried at all that my brakes failed on an off ramp from the interstate, and could not adequately reassure me that everything was ok, or how she new everything was ok. This left a very bad taste in my mouth, if I have to do business with Coad again, I will absolutely not get in Selena’s line. Hearing the worry in someone’s voice should prompt you to get them answers, but not Selena, she couldn’t care less.

Zachary answered all the questions I had, it was a pleasure working with him.

Excellent job! Very professional and friendly

Zachary was friendly and professional. He answered all our questions.

Selena was very helpful both on the phone and in person.

Excellent service! Thank you

Fast and thorough. Well done!

Youse guys do a great job

Ashley was extremely helpful and nice.

Service provided by advisor Demoss was excellant and work done by tech Zack was great super job done by all

Ashley was very helpful and kept us informed.

Knowledgeable and communicative. A pleasure, thank you-

Good service

Great courtesy service of car ride to the Mall. Thank you

Very friendly and courteous! I

Selena was perfect! She was fast courteous and efficient. I look forward to seeing her in the future.

So helpful Ashley's professional manor made me feel well taken care of. She gave information and direction that made great sense.

Very professional of

Everyone is so kind and efficient

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