Coad Toyota Paducah Auto Repair Service

Was serviced in a timely manner

Very pleased with our service today. Everyone treated us with kindness and attention to our needs.

Great

Great staff. Kept me informed through out my appointment. Thanks

Very professional friendly staff

I was very pleased with the work and service

I like the new video of the service

THANKS FOR GETTING MY TRUCK DONE!! Regards, Michael H

Wednesday November 9,2022 checked in at 920 am for a 930 appointment. Signed in using a new system , was told how great this system was going to be. After waiting 2 hrs or 1130am I went to check on our vehicle. The service associate got in the computer to check. Then he went to the back. When he returned he told us they hadn’t started the service on the vehicle yet. He then ask if we just wanted to go. We left after 2 and a half hours with nobody even looking at the vehicle. We live 35 miles from the Coad toyato in Paducah so needless to say our day was wasted. I can understand a delay when starting a new service but to leave a customer sitting waiting for 2 hours without checking on them or their vehicle is the worse customer service I have ever experienced. My husband took the truck to another place of business in Paducah and was in and out in 45 minutes and that included oil change,tire rotation and front end alignment. You’re system was a failure. We felt like staff could have cared less.

Time to learn your new program. I asked a question and the answer was "I don't know why" Never got an explanation beyond that

Quick service and resolved the issue, much appreciated.

Staff was very professional and helpful.It was,indeed, a job well done!

Job well done! Thank you!

I was met as I pulled in and then received an update on my phone about my car and then notified when it was finished. Nicely done Coad!!

I got very good personal care. Excellent experience

Everything was great

Great staff and service !!!

Good service

Worse after part replaced

Great service very polite to work with and they kept me inform the whole time.