Dalen was very efficient and answered all questions I had. Very friendly and wanting to make sure I had everything I needed.
The maintenance person who gave me the report was very knowledgeable. The length of appointment was slightly better this time, as I have waiting up to two hours in the past. I hope this continues to improve at COAD, thanks
!
I appreciate all the hard work and getting my car ready before we go on vacation and I appreciate John W for bringing my car to my work after it was finished! Excellent service!
The girl that helped me was fine but I hope my regular girl Ashley DeMoss was just on spring break. Since Coad has taken over my other representative Tabitha Lambert is gone now also. For exceptional service you all need to retain representatives that work well with public. A whole bunch of new faces is not a positive sign for customers to observe. The dealership overall was not as clean as usual. I had to wait over 2 hours for a 20 minute tire rotation so you need additional help in your shop.
We’ve had only 1 free oil change since we bought our vehicle from you and you have the gall to charge us $130.00 for this oil change! We’ve bought six new
Vehicles from Mike Smiths and Coad Toyota. This is a good example of how
You appreciate our business.
The vehicle service was professional. However, when you advertise on the internet search engines…that parts and service open at 7:30am… Actually opening at 8:30am… after you customer arrived at 7:45am to pay for and pick up their vehicle…. is unprofessional and makes the customer wonder..”where else do they take short cuts or not do what they say they do??”
As always COAD Toyota was amazing!
I was disappointed that it took much longer than I expected to get an oil change!
Everyone is always nice at Toyota. It is always nice to catch up with BZ who has sold my last 2 cars to me.
Charged for a tire rotation that didn't happen. Other than that it was very satisfactory.
Thank you for everything!
I don't like the text app. I think it takes away from the personal service experience
How awesome was Dalen?
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