Everything was great and I appreciate the ride to get food while you worked on my truck. As far as I’m concerned, your team in the service department is amazing, and I promise to share this with corporate if they send a survey.
Ashley was waiting for me when I pulled in and took care of everything. She kept me informed and made sure my stay was as short and prompt.
Great experience the team really helped me out when I was in need of service. Will definitely go back if in need of car repairs.
Dalen, not Dylan as I spelled earlier did a great job. Great smile and good worker. I have seen him there before and has always been very friendly, thanks. Jim Mullen
Coad Toyota is outstanding! The customer service is seamless, friendly and consistent!
Dalen is always friendly and professional. Keeps me informed on what’s going on with my vehicle. I trust him regarding any additional work that needs to be done. Very pleasant young man.
Thank you for answering all my questions and allowing me to use the coupon for service! Appreciate your service.
Great job. I always have an awesome experience with Dalen.
Ashley is such a great customer service professional. She always keeps me informed as to the progress of my service. I feel she sincerely looks out for me and lets me know how I can keep my car running in tip top shape. I appreciate her dedication and excellent customer service.
Customer service includes investment in the customer. You have inherited an excellent waiting area. But you have missed the example of quality snacks and refreshments by the previous owners. Not sure about why you stopped stocking the refreshments. But even if customers don’t participate by eating and drinking, it is an investment in them. It should not be confused with bottom line costs. It tells the customer that you believe them worth the comfort and convenience you can provide. It creates an atmosphere of quality and dedication to customer satisfaction. You can do better than let the snack and refreshments area die a slow death. Over time the quality has diminished and today it seem to be an after thought to your employees. Quality takes not only time and effort to achieve; it also takes much more time and effort to persist in it and continue to improve.
Very efficient and professional.
Employee left spare tire crank up/down cover off and on bumper
We found it luckily before we left and gentleman in Bay Area put it back on where it belonged
Beside that, yes we Thank you for taking care of our Tire situation
I was sent estimates for misc services they recommended but when I picked up my vehicle there was an additional $30 disposal fee I wasn't made aware of. They would have known they were going to charge that at the time they sent me the estimate to approve the services. I don't appreciate the dealership not being up front with me about the cost. Tacking on or "sneaking" in charges is a really quick way to lose our business.
I brought my Toyota Camry in to have the spark plugs changed. My daughter drives the car and has a low immune issue so to organs being made smaller to help her survive a head on collision caused by another party. She was having an issue when she turned on the heater. I asked Trent, the service representative to please have the cabin filter checked out.
I never got a response from Zachary anything was done to check it out.
Then I went to drive the vehicle and the reminder for needing service was not changed. I had to ask Trent the service representative who helped with the issue. He had also checked the cabin filter too since it was not addressed by Zachary.
I love COAD your service department. I feel safe when I leave there
Mr. Dixon was very knowledgeable and kind.
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