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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2739 reviews 62%
4 star 1007 reviews 23%
3 star 128 reviews 3%
2 star 283 reviews 6%
1 star 293 reviews 7%
Review Us
Maryanna L.
4 out of 5
12/14/2024
Hey Toyota has always done good work and Michaela went the extra mile in to make sure that My truck was covered for one more oil change of no charge thank you very much
Joseph D.
5 out of 5
12/14/2024
Very fast and excellent customer service
April B.
5 out of 5
12/14/2024
She was absolutely professional and represented your company well.
GERALD H.
1 out of 5
12/13/2024
N You ordered new tire Thursday Delivery now Friday 5pm Have to wait to noon Saturday for installation Current tire has a screw in it
Kirk D.
5 out of 5
12/13/2024
Michaela was very efficient and professional
William R.
5 out of 5
12/13/2024
Great service Great staff!
Todd C.
4 out of 5
12/13/2024
Should have been told that delays in parts could delay the start time for time.
Mark M.
4 out of 5
12/12/2024
Always good service at Lilliard. Seriously.
Judy F.
5 out of 5
12/12/2024
Excellent service as always
Grace S.
5 out of 5
12/12/2024
She was very helpful, informative, and amicable.
Michelle W.
3 out of 5
12/12/2024
I was planning on calling tomorrow. Tonight when I got in the car it said “A new key has been registered please contact your dealer for details.
Art M.
5 out of 5
12/12/2024
He was very courteous and clear about everything Did a fine job!
Kathleen S.
4 out of 5
12/12/2024
Isaiah was very helpful and reassuring the problem had been resolved.
Rolland T.
4 out of 5
12/11/2024
Your service representative was very clear about the work that was done. I wish that I had a copy of the suggested future work estimate. I forgot to ask. It’s great being able to pay at the service desk. I was impressed with the courtesy of your employees , too. An enjoyable experience.
Nate M.
5 out of 5
12/11/2024
Good service and communication, great job as always.
Kathy G.
5 out of 5
12/11/2024
Professional service was appreciated Thank you!
Kathleen S.
1 out of 5
12/11/2024
Returning the following morning with 4 warning lights on! Over $4000 and $150 for 3 day rental vehicle. Not satisfied or happy at all.
David E.
5 out of 5
12/11/2024
Thank you for the prompt and great service! Wouldn’t do business anywhere else!
Gary F.
5 out of 5
12/10/2024
Thank you for the awesome service
Andrew V.
5 out of 5
12/10/2024
Things were explained well and service techs listened to my concerns and answered questions.

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