Kind people, professional, quick service, and has been a positive experience since I first bought the car there.
In order to replace a door seal on my 2024 RAV4 Prime, I had to travel to McMinnville 3 times in one week, which is 40 minutes away from my home. My second appointment on 3/13 was a waste because the wrong part had been ordered. I returned the following day and, despite being told that this repair was to be expedited, I was left to wait 2 hours for a door seal replacement that shouldn’t have taken more that 30 minutes at most. Finally, after watching multiple employees chatting for quite some time around the service desks, I approached Isaiah’s desk frustrated at the ridiculous length of time the repair was taking. I saw my vehicle’s key sitting on Isaiah’s desk, at which time he stated the vehicle was just now ready and he began working on finishing the paperwork. I feel like my time was not valued and am incredibly disappointed in the service I received. I am concerned about this situation because I have recommended Damian Lillard Toyota to several people, including my daughter. The sales department service was amazing, but this experience with the service department has left something to be desired.
Everything went very well and the tech that took care of me was great
Amazing service . Showed up an hour before my same day appointment. Vehicle done in 60 minutes and for under $100. Nice work.
Tommy was good and explained all I needed for the car
Michaela was very helpful and such a sweet young lady! Thank you for all you did to help me with the service of my vehicle!
Robin and Nick were great!
Nick was incredibly quick, communicative, professional, and helpful.
Loved my conversation with Robin and appreciate him driving me home and picking me up.
Thank you both and to the service team as well!
Have no complaints with the dealership since my first visit.
Isaiah is really, really together, in every way a fantastic credit to your company!
Max was so helpful and just great! He showed me the control for folding the side mirrors in, saving me money and time when they didn't work. He was very friendly and easy to talk to. Best customer service including telling me about donuts and cold brew while I wait. Worth driving from Portland!
Quiero mencionar que Isaiah Barajas es un excelente trabajador al servicio al cliente desde que llega uno el lo atiende con una forma muy profesional y atento y lo mantiene a uno informado todo el tiempo que mi auto está ahí en servicio, Muchas Gracias Isaiah por tu buen trabajo y buena atención.
Max was very professional.
Max was really polite and professional.
Great job getting everything done and getting my brakes done at a good price!
Thomas was very pleasant, but I did not really understand what he was telling me about the issues with my car. I asked some clarifying questions, which he answered, but I still didn’t entirely understand. However, I do appreciate that after my car had been in the shop for about two hours, he came to tell me that the work on my car would likely take a day or two, and he offered me the option of bringing the car back at a more convenient time for me. At one point while I was waiting, he also offered to give me a ride home and back, which I appreciated.
Great service ! Thank you
Great people to work with A+.
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