Nick was great to work with! He explained items to look for and answered alll my questions !
I’ve been having all our servicing here since we moved to McMinnville 4 years ago .
I had a 1:30 appt for an oil change. I was few minutes early and got checked in. At 2:20 I see them taking my car back. I went in and had to ask why it was just being taken back. I was told “sorry, they’re running a little behind.” Nobody told me. It was never mentioned at check in. I had set my appt up around my other activities and child pickup, in which I had to frantically rearrange. I was there until almost 3p.
Max was friendly, informative and courteous.
The service provided today was a follow up from a routine oil change 1 week ago. Luckily, I noticed an oil slick in my garage, and it was determined (at this visit) that the oil filter was not properly fitted during the oil change, and was leaking oil. I take my vehicle to Damian Lillard Toyota because I have received quality care in the past. I realize this is likely a "one off", but I was not offered any compensation or apology for this incident. I had to bring the vehicle back to the dealer, while trying to pack my family for a road trip vacation, which was stressful. I would appreciate a complimentary oil change for a future visit, or a similar credit to my account. Again, I appreciate the past service at this dealer, but this could have been a trip ruining mistake that was luckily prevented.
Today's experience was absolutely miserable. Marked by unfulfilled promises, delays, and a complete lack of courtesy and communication.
I am seriously considering never coming back.
Thank you.
Not only pleased with the help I received from Chef as he told me he is called due to being told that there is another guy named Chris.He always has recognized me the times I have been there and always has a friendly smile and greeting.
The customer service was extraordinary.
Your team is awesome! Micaela is the absolute BEST!!! I drive an hour just to use Lillard Toyota. I also appreciate your doughnuts and popcorn! I wouldn’t go anywhere else. Thank you a million times!
I was treated very well from start to finish on my truck. Michaela was very professional very knowledgeable and helped me through everything. She went the extra mile to make sure I was aware of everything happening with my service and even found the time to see that extra things that were needed to be taken care of. I definitely will be back and I just want to say
Thank you Michaela
I have always received great service from Damian Lillard Toyota. Thank you for your excellent work and customer care! Michaela Wardrip did an excellent job of checking in my vehicle and explaining the service points on my Camry. Thank you Michaela!
Pamela P
Thank you yes I had to send my wife today and she was treated well and everything was perfect so thank you have a good day
Nicholas was awesome! He was very professional and explained everything throughly.
I think your whole oil change warranty thing is bought when I bought my truck was a scam.Then today I schedule what I thought was my last appointment and an oil change and find out i was over the milage, im sure they should have noticed this when they put the sticker on my windshield last oil change and should have mentioned it. So today she comes out and says im over 25000 miles so its 120 bucks for an oil change and I say I just got a flyer from you guys for 90 so she drops it to that but not before she was going to try to screw me out of 30 bucks. It's only 30 bucks but its kind of the principal that your techs try to get every dime they can unless you really watch them, I was hoping for more of a hometown feeling but coming to you and feeling like I have to watch every move or I'll get took makes me think I might as well go back to Beaverton.
Nicholas was very kind and professional with helping answer all my questions I had about my Tundra. I would recommend any friends or family members to work with him.
Kind attentive service advisor, timely and complete. Thank you.
He was courteous and informative.
The service was great however the labor cost was say high.
I liked how Isaiah was upfront with the services rendered and the costs appointed. Very personable worker. Give this guy a raise.
You’re team did a good job on my vehicle and I thank you????
Social