Great customer provided by Payton. Will always bring my Toyota here.
All went well. Payton was very polite. The 4-Runner turned out great. Steven the parts manager was exceptional in this service. I really like your dealership waiting area.
Your service advisor was very professional and gave great service. My complaint though is on my purchase of my teuck for the first time in all my 45 years of buying trucks i had to spend 175 dollars to get standard floor matts. Also the teuck came advertised as having a tow package but i had to spend 415 dollars for a brake controller. I am not very happy about spending that much money after the purchase. I made it clear that I would be towing a camp trailer at purchase. I would have preferred to roll the cost into the loan if I would’ve known. Thx for your time
I liked the new virtual system with text and photos of air filters.
Always wonderful service! Thank you!
Super nice dude! Great sense of humor and really appreciated his help!
He was very kind and helpful.
Good service. My car is much happier now!
I had an appointment at 12:00and I didn’t get my truck back until 3:00.
The service department people are always courteous and very helpful. Their customer service is excellent.
Had an 11:30 appointment (to which I was early, about 11:05) to have a simple oil change/service I did not leave until 1:23. I realize that the dealership is not Jiffylube and there are staffing shortages but it seems like an excessive amount of time.
Additionally,I do realize these are two topics the sales team is ridiculous and while I’m all for casual, this is unprofessional. I am in construction not the highest class of people I work with , so take this as the serious critique it should be. At one point there were 9 people playing around at the sales desks, looking up Chalupa’s on the Internet, giving back rubs…words can’t describe the foolishness.
I have been trying to get my hands on a tundra since last March, I have spoken to Isreal who I know is gone, and Mathew, and another person. Several times about getting a new turners when they arrive. ….now I know why.
I know this is supposed to be a fun place but what in the world is going on here?
I was waiting for my car in the waiting room to be fixed and didn't realize I would get a text to let me know what was wrong. I would have thought a person would have come to talk to me. It wasn't until I asked an employee (after 2 hours of waiting) about my car. It was only then I was asked if I got a text.
I drove out after getting my car fixed and tested the windshield washer (the reason the car was brought in) and the sprayer wasn't working correctly. Ended up driving back and found out the tubing was being pinched. I would have thought somebody would have tested it before saying it was all ready to go.
Everybody was very friendly, but was disappointed in not being told in person about my cars diagnosis and making sure it was in working order before I got it back.
Very efficient, thorough & courteous. It was a pleasure to work with her.
Can I pick up my car tomorrow?
Even though a mistake was made on the car at service they went above and beyond to fix it and get us a loner car so we could make it to work. It was much appreciated that we were taken care.
I am very impressed with John and all of your staff. Service is excellent
After I left the dealership, I saw that my multi info display was not set back to where I had it. And I didn’t know how to reset it. I looked at the owners manual and couldn’t figure it out. I called the dealership and spoke with a rep and she was unable to help me. Can someone else help me? Yes. But she couldn’t get any other person. After waiting for some time, I suggested she call me and leave a voice message when she had figured it out. No voice message from her either that evening or the next morning. I called again the next morning. Went to “voice mail is full”. Hung up. At which time I had to drive BACKTO THE DEALERSHIP! I was very unhappy with the customer service at that point. Fortunately one of the service people was able to help. He was very polite, knowledgeable and empathetic with my situation.
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