Disagree with the definition of my maintenance plan.
They did not take care of my custom valve caps or tighten them correctly. If they didn’t want to that was fine. They could have at least told me so that I could have tightened them myself before the long drive home. I ended up losing one and realized all the other ones were not tightened correctly.
Excellent service. Employees are courteous, friendly and prompt. I’ve been using this dealer for my Lexus ( referred by another Lexus owner)for many years. Thank you employees at Damien Lillard (sp?) Toyota McMinnville Oregon
Thomas was great, though the wait to pick up my vehicle was long (it was there for 30 minutes before I was checked out). He also said at the beginning of check in that if my car didn’t need some of the things needed that were included with this service (wipers, fob battery) they wouldn’t change them but put them in the car for when needed. I thought this was a great way to address it since neither needed replacing. However, whomever did the actual service just replaced the items anyway. Thomas was trying to be mindful of usage, which I appreciated, but it wasn’t followed. That was disappointing.
One small request- do not top off windshield washer fluid not observed. Other minor issues and promised discount not shown on bill. Time to check out other option. Costly - $22 per windshield wiper. Who are you midding.
Great service and personnel
It was a flawless service with happy experience.
Thank you for the timely performance of service as well as the professional treatment from all involved.
My entire experience from beginning to end has been extremely easy. Thank you to everyone that was part of my purchase
This was the 3rd oil change where I asked that the overhead light that is supposed to come on when you open the door be fixed. It would only come on if you pushed on it but not when you opened the door. I was assured it was fixed each time but it wasn’t. Nicholas listened to my full explanation of the problem and got it fixed. I thank him very much.
Very knowledgeable. Was very attentive when asking questions. Helped me with my dash devices. Just an all around positive , pleasant person. Thank you
Fast and friendly to deal with.
Isaiah Barajas had exceptional customer service skill’s,always keeping me updated on the progress of my car.
He is definitely an asset to Toyota Damian Lillard
Thank you once again for all your help.
Diana S
Damian Lillard and their Mcminnville staff are excellent. The service department was friendly, informative, and fast! I love the inspection updates throughout the service via my cell phone and all the information at the end of the service that was performed on my truck. I also love that the manager Specifically called me to let me know that I had been previously Overcharged on my last service because it should have been billed to Toyota care. He made all the arrangements to have me be reimbursed back into my bank account by giving me a call directly.
Your guys always come thru and do a great job. They were even quicker on the recalll than we expected.
It took a while to convince your staff to look a little bit further and find the problem, but once they did find the trouble, I was relieved. Thank you.
excellent customer service as always.
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