Service was great, but I have three grease marks on my head liner. One at each door entry on the headliner and one right at the headliner by the front of the sunroof. Thinking tech might have had grease in his hair. I know it wasn’t intentional
Nick is wonderful to work with! He is very competent, always very polite and follows through on everything he is asked to check in the service appointment.
Dean B
Thomas, Isaiah and Axel are the reason I keep coming back
When I dropped off the vehicle this morning, I specially asked that the service department double check to make sure no oil was dripping after the oil change from the drain plug, filter, or anywhere under the car where oil might have splattered. Later in the day, I discovered oil on my garage floor and brought the car back in. Upon checking, the service staff said oil had not been cleaned off of the skid plate after the oil change. I was VERY frustrated that I had to come back in, waste my time, clean my garage floor, all because the service staff ignored my clear instructions to double check and carefully clean under the vehicle. This is poor service.
Everything was very nice thank you
Service advisor was friendly and professional. I appreciate your service department taking care of our vehicle quickly.
Easy and fast service. Great experience.
I live in Salem. I appreciate everything about your dealership: the employees, the store, the friendly atmosphere, the service. Nick is
great. I’m more than happy to take the time & the drive to Mc-
Minnville! Thank you????????
Sadly, this dealership has gone downhill on customer service and professionalism.
When I got the text with tech’s report suggesting I needed front brakes, I felt I had to ask her twice to talk to a tech about a question I had regarding the uneven wear of front brakes.
She finally went back and brought up the young man who worked on my car. He didn’t know how to answer my questions. He said one was 3mm and the other a 4-5mm. I asked why it would wear out uneven and he didn’t know, nor did they offer to find someone who could.
When I got the paperwork, it actually said both front brakes were 3mm.
Too many discrepancies and poor customer service, I’m sorry. It used to be much more professional.
Excellent service as always!
We were surprised when our technician complimented us on our car care.
No pushing for extra filters or etc. the usual run around No Pressure
Quite refreshing ????
TRUE CUSTOMER SERVICE. TRUE TO MY TOYOTA, (Gladys is the name) Your Team is AMAZING.
THANK YOU
Carl & Dianne P
Everyone there was very helpful and polite. Isaiah did a good job of explaining the work that needed to be done and why it needed to be done.
Our battery was completely dead after only having the vehicle for a short time. It is driven as often as our Prius we had for 17 years. The message from your establishment was, you need to drive it more to keep it charged. This is a ridiculous comment. We are not going to drive the vehicle around for no reason to just keep it charged. We did not buy this vehicle to just drive around for no reason to keep the battery charged. We are very dissatisfied with being told this.
Thanks you. Your always rake care of me and my cats.
Seems like they could have washed the car. Honda always did.
When Answering my question, I was treated like less than a smart person.
Good prompt service. Thoroughly explained. Very pleased.
Nicholas was very professional & kept me informed of the progress. The entire Lillard team is a pleasure to work with.
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