Damian Lillard Toyota Auto Repair Service

The service was great, and the person helping me was great. The problem was that during my last oil change the woman helping me suggested a 60,000 mile maintenance. She left me with a quote for my highlander hybrid. What she failed to do was to include the second coolant drain, imagine my surprise when I was told that the service would be an additional $200+ dollars. She knew I had a hybrid since she was the person checking in my car. I hope that further pricing will reflect the type of car needing service.

Excellent service. Thnx!

The communication from the team was amazing. They did their best to get the parts as fast as possible and get my car back to me. Pricing isn’t bad either. I don’t take my car to anybody else, but Damian Lillard Toyota.

Great Dealership! Friendly people. Keep up the good work!

Ok

Certainly!

I’m treated very well by everyone and the fast friendly service is appreciated.

We have had over 20 years of good service work done on our 2001 Camry and our present 2016 Highlander. The service writers and the mechanics have always been easy to talk with and very helpful when explaining the parts of our vehicles. Thank You. Larry E

Having what you get paid by Toyota show up in some of my documentation (especially showing up in the online payment tab) is confusing for those with ToyotaCare.

Competent and helpful ????

The young lady Michaela Wardrip was such an asset to your business. She was exceptional, kind and respectful. Also a young man with dark curly hair helped me so I could pay my bill as I was running late to get my husband to his medical appointment. I am sorry I can’t remember his name but he was working around/behind the counter and also checked on my vehicle to see how much longer it would be. Thank you so much for your kindness.

Cheers

I asked for some new wiper blades and they weren’t added to the work order. This has happened before and it makes me feel like I just went to Royal Moore who does the same thing. I drive to your store from Hillsboro as I don’t like the service at Beaverton Toyota or Royal Moore. I hope that this isn’t a sign of your service. When I bought my 4’runner with Brock and Phil and they way I was treated is why I come Back. I hope this isn’t the new norm. Disappointed.

my Sequoia is leased

Came in because of maintenance required and when I was on 217 a system malfunction, head to the dealership light came on. Plus, I’ve brought this vehicle in more than once due to knocking when you accelerate when you take a left or right hand turn, and they keep saying they can’t recreate. False! The moment I turned out of the dealership it did it and not only that you guys kept the maintenance required light on! I plan on emailing corporate for the lack of knowledge and care on my vehicle when I take it there. I will no longer be taking my vehicle to a place full of incompetent people who work there! To top it off no one even told me why the system malfunction head to dealership light came on, and I had to leave because my daughter had basketball practice to go to. Did anyone call me today? No!!! You guys are the absolute worst in customer service, competency, and communication! My vehicle is a 2024 Grand Highlander and should not be experiencing any issues!!!

I appreciate that my concerns are listened to and my cars issue was able to be fixed. I also appreciate the fact that the sales team is not high pressure. Thomas was excellent as always. He answered all my questions and always is polite and helpful.

Thank you Michaela

Great job

Isaiah was very helpful.

Good Dounuts