Erin is always friendly. She kept my wife informed of progress and also checked on occasionally to make sure she didn't need anything.
This was the most frustrating engagement I’ve ever had with a JLR dealership. Having owned 5 JLR vehicles over the years, this experience has left me truly questioning my
brand loyalty. This dealership in my
opinion is a poor representative of what the JLR experience should be.
Staff members are very well trained and polite. Customer service make you feel comfortable in explaining to you how long the process will take on checking your vehicle in being video inspection. I would recommend this dealership to all my friends.
As always, Katerina and your service team were awesome !
Katerina was great to work with. She was extremely professional, friendly and helpful! She always kept me up to date and my vehicle repairs! She’s a keeper :-)
Noah was great to work with. Exceeded my expectations.
Fast,Friendly and not overly pretentious.
Awesome experience.
Thanks
Thanks to Aaron for such great service and for taking care of me from start to finish.
Kat was awesome! She kept me informed and I appreciate her thoroughness. She is very personable and we had a great talk while I waited.
She was extremely helpful.
Excellent customer service!
Katerina was amazing. She went above and beyond to make sure the dealership took care of us. I wish all experiences went this smoothly.
I don’t even have a Land Rover or a Jaguar. Why is this dealer sending me spam?
Leland Paxon was a thoroughly pleasant addition to my day. Very knowledgeable, engaging and ready to be any help I needed.
Communication is lacking and overall the experience has been unprofessional on so many levels. I am no longer comfortable with your dealership taking care of my car, it wasn’t even fixed today but I took it back because I don’t trust you guys to help or not bring it back with another issue I have to pay for. This isn’t just from the last couple months, it has been everytime I’ve brought in the car last year. I will never go back and I no longer trust your dealership.
Thank you Joe F. I appreciate all your help in making my experience as well as possible. Thank you for my loaner during this last week. My experience was possible because of your professionalism. I hope you recover speedily from your accident.
Amazing service from Leland once again! I towed my Jaguar from California to AZ as I always have the best experience with customer service at this location. Thank you again for all your hard work and professionalism.
Still waiting to meet Leland face-to-face. Just phone and text so far.
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