I believe Joe is a great service person :). He was thorough and thoughtful. I am a little disappointed with the dealership though. I had my yearly inspection done April 22 and cost me 1600. I was shocked to have to come back less than a month later needing over 5000 in repairs and seeing the labor charge was over 4000. Solely having my car done at Jaguar and mentioning maybe buying my next car at Jaguar. There would be some help. Instead of me having to go somewhere else to have th car repaired.
The service is always high-end, communication is
never an issue, we are always aware of each step
of our service. This is our 2nd purchase with the
dealership and won't be our last.
Leslie & Robert
Katarina rocks! She has great communication skills akways keeping me posted about my car. Katarina is amazing at what she does.
Enjoyable experience. Joe was terrific!
the issue was not invested more then saying the car has no codes. The car should have been diagnosed using a factory service CPU, view the timing air fuel moxtures and the like, problem is the the car has a hige delay in the accelerator pedal that started happening about a month ago, and the MPG has taken a hit,..we were told not to worry about and not over think it, and maybe change our driving habits. The car and the person that drives it drives it oretty much the same route everyday, habits while driving are on the very conservative side, not a race car driver. regardless the exaperince was nit good and can not wait to turn the car in after the lease, if we could turn it in now and wash our hands of it we would do it asap.
Erin was professional and very responsive. She did. Great job.
Great service. Honest up-front pricing and time estimates. Noah does a great job!
Very good customer service here.
Joe was most Excellent in his customer service. Kat is just as wonderful so is Noah W and Darcy!!!! Hunter toooooo! Warranty’s get sold quite easily and when it comes time to utilize them you get “The Almighty run around” Joe looked out for me called it in… he was kind and professional and I Thank You Jaguar. I hope I never have to complain! Respectfully, Mrs. Asanta B
Leland is always the best to work with ………….
Prices much higher than Scottsdale. Service advisor good
I would like to take a few minutes to thank two wonderful people who were extremely helpful during my visit with the service department.
One person assisted me over the phone, and the other helped me directly in the service department. I especially want to recognize Darcy and Leland Paxson for their great personalities, professionalism, and willingness to help.
Both of them made the experience much easier and more pleasant, and I truly appreciate the excellent customer service they provided. Thank you again for your kindness, patience, and support!
Noah was great to deal with. Kept me informed and and quickly dealt with the pickup of my car
Noah was very professional, helpful and easy to work with. Amazing service!!
Corporate called today and commented on how unfortunate my experience in the sales and service rate as a 1 out of 10, where 1 is the WORST a dealer could ever get.
Katarina was amazing—super kind, welcoming, and helpful throughout the whole process. Customer service came naturally for her. I do think it should be a priority that other employees at the same desks follow her lead, and be as warm in their welcome, professional, etc. e.g. staying off of their phones and not snapping chewing gum. But maybe this is just normal these days for younger employees.
Joe was very professional and take pride in his job . Good job Joe . Thank you
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