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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7929 reviews 68%
4 star 2741 reviews 23%
3 star 205 reviews 2%
2 star 482 reviews 4%
1 star 361 reviews 3%
Review Us
Seth M.
2 out of 5
5/20/2026
fuh ts
Yi Q.
2 out of 5
5/20/2026
Bad
Miguel N.
5 out of 5
5/19/2026
He was great, got me my car back quick.
Sandy L.
5 out of 5
5/19/2026
Yes, I am completely and very satisfied with my service with Joe and Arrowhead BMW. The work is done in a very timely manner and everything is explained fully. Appreciate them very much.
Marielle S.
5 out of 5
5/19/2026
Carmella goes above and beyond always! Excellent service every time!
Mark S.
5 out of 5
5/19/2026
John was very professional and courteous. He explained what my service my vehicle should have, gave me the cost and let me know the decisions.
Alfredo M.
5 out of 5
5/19/2026
Carmella was great as always! Thank you guys!
Hae Y.
4 out of 5
5/19/2026
Carmella has been the most helpful advisor since I’ve been having my vehicle serviced.She is the reason why I want to continue coming back to BMW. Mahalo Carmella
Tami B.
4 out of 5
5/19/2026
Steve Emery was extremely helpful to get me into a rental and fix the warranty item next day. Thank you!
Jumana A.
5 out of 5
5/19/2026
Amazing team amazing service
Ron H.
5 out of 5
5/19/2026
Josh was very good service advisor! Very helpful taking time to explain everything thoroughly
Toby C.
5 out of 5
5/19/2026
Very professional and personable. Took care of my concerns.
David W.
4 out of 5
5/18/2026
Carmela Gomez is great, no issues , car was completed on time , she is one of the reasons why we bring our car to arrowhead bmw for service
Frank M.
4 out of 5
5/18/2026
Carmella is excellent and makes sure everything is taken care of
Tiana G.
5 out of 5
5/18/2026
Working with Shane was great! He made things super easy and was very communicative.
Grace E.
5 out of 5
5/18/2026
Outstanding customer service and everyone was so friendly.
Duane B.
5 out of 5
5/17/2026
Dudes get me back on the road. Matt and Cody are fully excellent and highly professional.
Michael P.
5 out of 5
5/17/2026
It was my first service visit and George handled and explained everything perfectly-glad he’s my service expert!
Ray H.
5 out of 5
5/17/2026
Matt was nice and kept me informed throughout the process.
Dionne L.
5 out of 5
5/17/2026
This was my first time working with Carmella. She was fantastic! Very personable, efficient, and professional. She kept me posted on the status of my vehicle throughout the day. I look forward to working with her in the future. Thank you for great customer service.

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