Colin is excellent! You are fortunate to have him. The only reason I put no was the loaner car. I held out extra days to bring my car in so I could get a loaner. If I knew it was a small 2 door gas car I would have waited until I could get something like for like. Every other time I’ve been in I have received a like for like. Again, Colin is excellent.
Matthew was extremely comforting, kind and helpful in a really frustrating and stressful situation for my daughter and I. Everyone in service jumped to help us as we had to move all of my daughters college stuff into an uber to fly home instead of drive. Matthew was informative and helpful as they worked over the weeks to get the car back up and running. He made what could’ve been a nightmare experience into a more bearable situation, thanks Matthew!
Friendly and professional
Excellent service as always..
Francisco was very polite and mobile service was very convenient.
Jonathan went above & beyond with ensuring I was well taken care of after hearing about my incident regarding delayed servicing. I appreciate him tremendously for acknowledging the concern and acting on it with the utmost respect and understanding by expediting my requested services. His efforts to make it right, made me feel like a valued customer — and with that, I am satisfied. His customer service is amazing and I have every intention to continue working with him for as long as possible. Many thanks again, JT!
Shane helped me out a ton
You charge for things we have no clue about. Made me spend $700 for some parasitic leakage when I mentioned the battery I'd probably dying. They didn't replace the battery, but when the symptoms came again, they said it is the battery and needed 614 dollars. Sorry. But this is the last time I will ever visit your store or recommend you.
My wife and I were very impressed and satisfied with the level of customer service provided by John Wallace. From our initial conversation about a recall item to his recommendations and assistance in replacing our broken windshield. He was very responsive and we were able to set the appointment for the following day on both items. He provided us with a safety check and a car wash as well. We will be utilizing Arrowhead BMW in the future, and John is a big reason for that. He is a fine representative of the dealership and the BMW company.
Well mannered, knowledgeable, and delivers when all is said on time.
Excellent service! Jay had both of my vehicles completed on time.
Carmella is always the best—answering all questions and providing great BMW service and suggesting appropriate services while being respectful of us—she makes it easy to reach out to her and it seems she always makes time for us.
Always the best service with Troy. Goes above and beyond to give the best service.
Troy was very respectful and very communicative, I had a great experience
John greeted me and offered a bottle of water, quickly logged my car in, kept me informed as the service was in process and finished up the paperwork to get me on my way. He did a great job!
Steve help
On this . Supper happy with him
Service advisor was very professional and very knowledgeable of what we needed. I was grateful that they were able to give me alone in to get home and back! Good work
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