Shane did a great job keeping us informed every step of the way the car is running very smooth thanks to the mechanics as well. All round great experience
Short notice battery change required, in and out quickly. Very pleased with Matt
Mike is the best service manager I have ever dealt with to have a car maintenance completed. Right from step one through to completion, he’s on top of it all and keeps me well informed. He’s patient with my endless questions and reviews and explains everything I need to make informed decisions. I met Mike about three years ago when I moved to Az and I’m so glad that I did. His honesty and trustworthiness are apparent. I will always work with Mike. I can’t imagine anyone better.
Mike was amazing, as always. I have had issues with my car that has been difficult to detect the cause and verify the needed repairs. This has sometimes taken repeated visits to get the symptoms diagnosed and verified. He has been very accommodating and persistent to get repairs done properly and as quickly as possible.
Matt was a pleasure to deal with. As an ex-automobile dealer, I understand the service writers job. He is an asset to your organization.
I appreciate his work with extended warranty insurance, a fight for BMW parts.
Joe is extremely professional and kind. I would love to work with him again.
Mike is the best. He has that “can do-will do attitude. Make dealing with the Arrorwhead BMW dealer a pleasurable event.
Thanks for all
Your help! Tyler was awesome. I did however notice the passenger front side a/c vent control knob has been broken off. I was wondering when I can get my car back in to have it repaired or replaced.
Troy was great with the video of the before. Just wishing there was a video of the after for certain services
Yes he provided great customer service.
John Wallace was great. My car was in and out in a timely manner and he kept me updated on the progress.
Carmella always goes above and beyond
I had an excellent experience from start to finish. Tyler Pacheco made sure everything was handled professionally, completed on time, and that every detail was carefully considered. Tyler was always willing to help, answer questions, and ensure everything was taken care of without missing a beat.
It honestly felt like having a well-balanced Pokémon team—Tyler knew exactly how to handle every situation and kept everything running smoothly. The attention to detail was as precise as Alakazam, the reliability was as dependable as Blastoise, and the willingness to go the extra mile showed the heart of a Pikachu that never gives up.
Thank you, Tyler Pacheco, for making the entire process smooth, efficient, and stress-free. I truly appreciate the outstanding service and dedication. You’ve definitely earned all eight Gym Badges.
Even when I’m upset about things, George always does his best to explain or make it right/better.
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