George was professional, knowledgeable, and easy to work with. He communicated clearly, kept me informed, and made the service experience smooth and hassle-free. Excellent customer service from start to finish. Highly recommended!
Excellent service. Professional and courteous. I will certainly use this service again. And tell my friends.
Lorie
Matt was amazing and super helpful! The porters and service technician were kind and got the job done in a timely manner. Class act.
Matthew is the best advisor I've ever had the pleasure of visiting. Top tier service. Phenomenal communication abilities. And respectful demeanor. I can't wait to be serviced by him in the future. Thank you, Matthew.
Steve the service advisor was awesome!
Carmella does a great job. However the service department is always completely over booked causing wait times beyond schedule appointments. I was told there was wide open appointments on Wednesday and when I arrived the garage was completely full and I had to wait 20 minutes to be seen. This is the norm every time my wife or I go for service there and it’s almost to the point that we are wondering if we should just show up 20-30 minutes late for our scheduled appointment time. Again, Carmella does great and this is not her issue. This is an over scheduling issue and how the service department is handled in general.
Manny was very thoughtful and caring. He understood my frustration with a few things and tried everything to make it right.I could not ask for more . He kept me updated throuh out my service.
Camilla did a great job getting everything done in a timely manner for us today, and got us to our other appointment we had today in time.
Troy was awesome! Super helpful and communicative, I will definitely reach back out to him if I need anything in the future.
My service rep AWESOME! However a 3hr wait for an oil change was not acceptable
Jay is awesome! I felt more like a person and less like a customer when interacting with him. He went out of his way to get me the best deal possible while adhering to the parameters in which he’s required to work. He went above and beyond typical customer service. This was my first time going to a dealership to have my car worked on, and I left with a great impression.
steve was great! thanks so much
Joe is the best service advisor I have ever worked with. He’s one of a kind. Words can’t express my gratitude for his dedication and support.
Made an appointment for an oil change at 1:00, arrived at 12:30 and did not leave the dealership until after 3:00. Way too much time for an oil change. Don’t need the technician taking videos of the car on the rack, need them working on the car and getting me out sooner than 2.5 to 3 hours. Thank you
George is very professional, and we have a great rapport. I have met with him more than once, and he takes care of us.
Carmella Gomez is trying to provide customer support. The service team was supposed to fix the A/C. It was blowing warm air when I was called to pick up the car. This is fourth time this car is in service for A/C repair. Issue has not been identified, resolved, or repaired.
This repair situation needs to be elevated to management.
great service from Steve, as always
Mike was very informative and thorough.
Mike was extremely professional and transparent about all my options and cost and even working on a Saturday to get things done.
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