Manny was super friendly and professional. Told me my time of repair was very unknown and offered me a free ride via lift back to my house which I gladly accepted and it saved me the entire afternoon. My car was not ready until the next morning so well played Manny!
Colin took excellent care of everything from start to finish. He was professional, knowledgeable, and kept me informed throughout the process. He made sure all my concerns were addressed and ensured the service was completed smoothly and on time.
I truly appreciate the level of customer care and attention to detail. Experiences like this are why I trust BMW for my vehicle service.
Thank you, Colin, for your outstanding support!
Colin was great as always.
Colin is a great service manager. Very knowledgeable and accommodating.
Excellent service advisor support. Timely recommendation on the replacement of my aux bat battery on my m550i.
The service provided by Troy and Arrowhead BMW was excellent. The problems and issues were well understood and were resolved to my satisfaction. I plan to continue having all services by Arrowhead BMW in the future on my 330.
Joe is an excellent Service Advisor who truly cares about his customers. A great advisor to work and deal with!
Joe was amazing he answered all my questions, he made me feel very comfortable with the whole experience. Thank you joe!!
Very bad communication. I had to call in many times. Every time a different Service Advisor. Nobody called me ,to let me know...the car is ready. I had to call again. George helped me out.
Excellent job.
Level of professionalism in the maintenance sector was excellent.
Thank you for your kind attention to my car and any questions I had.
It made this work go smoothly and easy.
Colin was very professional, friendly and extremely helpful in an extremely tough situation for us today. He is a valuable asset to your organization. He went above and beyond to get us taken care of during an extremely stressful day and helping me get my husband to the hospital on time. Thank you Colin
Matt is always great to work with.
Very pleasant and professional.
Always excellent service!
Josh was great but after spending $8,700 on service and repairs the tire monitor came on within 10 miles of your shop. I was told all functions were checked. Apparently almost all were checked!
Best service rep I have experienced
Colin was super helpful and I really appreciated the use of the loaner while my car was being repaired. Everything went well. Thank you.
Troy is professional and friendly.
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