My first time at your dealership. Josh was a great ambassador for you.
My service writer, Shane Harrington is AWESOME. He is the reason we go back to Arrowhead BMW.
I love the video that shows us details of our service! The gentleman that checked us out was fabulous! Sargon Amrikhas.
Josh is a great advisor! Explains all of my car questions, gives me his undivided attention even when he is super busy and does his absolute best to get my car serviced in a very timely manner. Excellent customer service!
Easy to schedule. Very nice. Quick pick up and return.
Manny Botello provided his usual, customer oriented, service.
Steve continues to provide outstanding customer service. He is knowledgeable, always cheerful and professional. Even though I have an older BMW, he provides service as if I own a newer XM. It’s obvious that this location has a positive work culture as it’s reflected in
your team. Thanks to Steve and your team for providing the absolute best in customer service.
The name “Magic” says it all!!
Always stellar work from BMW service at Arrowhead!
Colin assured I was informed evert step of the way. He answered my questions, was patient and professional. I appreciate the service extended even though it was not scheduled.
They broke my hood latch and argued they won’t fix it because there no proof they told me that it was already broken but I know it wasn’t when I pulled up to service today
Josh did a great job and kept me informed during the vehicle check and updated me about price for repairs needed. Will definitely reach out to him to facilitate my next service visit
Everything went well with the exception of when my vehicle was ready no one could assist me which became frustrating.
Very good service across the board! ????????
I have been a loyal customer of Arrowhead BMW since moving to Arizona. As you can see from my account history, I have consistently chosen your dealership for all of my vehicle service needs because your staff has always been professional, knowledgeable, and customer-focused.
Because of the high level of service I have received in the past, I have never felt the need to schedule appointments with a specific Service Advisor. I have always trusted that any advisor at Arrowhead BMW would provide the same excellent experience.
Unfortunately, my most recent visit was very disappointing.
When I arrived, the Service Advisor did not offer even a basic greeting. The only thing he asked was whether I was there for an oil change. Throughout our interaction, I did not feel welcomed or valued as a customer.
In addition, during previous visits, Service Advisors would personally come to the customer lounge if an inspection revealed any findings and invite me to discuss them in detail. This time, however, I simply received a message saying, “Can you come over?” with no explanation or professional courtesy.
What concerned me even more was the lack of communication regarding the inspection results. When I asked questions about the recommended services, I was told that the work “needed to be done,” but I was not provided with a clear explanation of why the services were necessary, what issues were identified, or what the consequences might be if the work was deferred. As a customer, I expect to receive clear and professional explanations so I can make informed decisions about my vehicle.
The experience lacked the professionalism, communication, and customer care that I have come to expect from Arrowhead BMW. I left feeling disappointed and frustrated, which is something I have never experienced during my previous visits.
I am sharing this feedback because I value Arrowhead BMW and hope that this experience is not representative of the level of service your customers should expect. I believe constructive feedback is important, and I hope it will be used to improve the customer experience moving forward.
Thank you
Albert P
Manny was really supportive throughout the process, helped me get on the schedule really quick and the process was really smooth with him.
Steve's customer service was beyond reproach. He stayed in contact every step of the way and ensured my car was well taken care of. He even went out of his way to ensure my warranties transferred over. Just incredible customer service!
I truly appreciate his professionalism and politeness when I asked him to look into other issues with my car besides just the recall correction. True professional!!!
Once again he was great.????
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