Joseph Lazar has been my service advisor since May 2023, and he has ALWAYS come through for me! He makes sure that every service performed on my BMW achieves the highest standard! He makes me feel like a VIP with every interaction I have with him! Arrowhead BMW and BMW as a company is fortunate to have such an amazing ambassador!!!
Shane provided outstanding service during our recent visit for a complex turbocharger issue. The necessary repair was incredibly expensive, but Shane did everything in his power to help us find a viable solution. He actively looked into aftermarket/rebuilt parts and managed to secure a labor discount from the mechanics. Even though the repair cost ultimately exceeded the value of the vehicle, Shane's empathy, transparency, and dedication to helping us navigate our options were top-tier. Thank you, Shane, for genuinely caring about your customers!
George was great as always! I always make sure to bring my car in on days he works just because he is easy to talk to and deal with!
Troy was very helpful and letting me know what services for my vehicle was needed and what could wait, if I didn’t want to complete it today. Look forward to working with him next time the car is due for service.
Michael is one of the best Service Advisors I have ever dealt with.
Carmella is a pleasure and a joy to work with. She’s the only reason I keep coming to your service department. There are two BMW dealers much closer to me now that I live two hours drive away from you guys. But I come to your location because I know Carmella actually cares about my vehicle’s needs.
Will be sure to request a different service advisor in the future.
As always Colin and your service department are always 5 star. Keep up the good work
As always excellent service from Colin
Jay was the Best!! He was so helpful and committed everyday what was being done. I look forward to working with Jay Service manger on the future.
I would like to take this time to talk about the service that we received at arrowhead BMW. The service managers were over the top Collin Ware Joe Lazar helped us through a very difficult time with our vehicle when we’ve had for years, but man they came through on getting things done in a timely manner. It’s just very satisfied thank you so much. Jack and Staci Uhey
Colin is always helpful and informative
Arrowhead is awesome. From service to sales, all around great experience. Colin took great care of my car and respected my concerns with the best customer service. Darius in sales helped me get the best rate possible on a new car and I’m in the process of finding the perfect new car for me. I couldn’t be more happy with arrowhead BMW - best dealer experience thus far. 10/10.
I really appreciate Colin for taking up this case in order to change the cat converter and patiently answered all my questions.
He was very thorough and professional
Collin was great. He was very polite and walked me through my car needs and was able to expedite my visit.
George and the technician took care of the problem efficiently.
Troy was very helpful and professional. Great customer service and made the whole experience easy. Highly recommend!
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