Very kind, thorough, and professional
Thank you for servicing my car & also washing it! Appreciate you
We love Carmella and the only reason why we service our BMW’s at Arrowhead- thank you Carmella!!
Carmela did fine checking me in. I didn’t come in for tires but I left with tires. She had me initial in six places and sign in four places to pay 1475-150 for the coupon. That would be 1325. When I was checking out with Joe, because Carmela had food poisoning, he tried to charge me 1675. And when I said, I signed paperwork to a different number he said well that’s too bad. I don’t have that paperwork and I don’t know where it is. And I said well, Joe that’s your job figure it out. Anyway, I was not happy with Joe. He should not be in a service industry position. He was a condescending ****. And because of Joe in the future, I will probably be taking my business to Scottsdale BMW unless this is made right and Joe is disciplined or fired. He was abusive. For no reason. I told him I signed documents for a different amount and he pretty much told me to **** bad. I was also considering trading my car in for a new car, but I will also take that business to Scottsdale BMW. I am a person in a position in life to pay cash for my BMW and I would rather go to a company that doesn’t employ assholes like Joe. And then you charge me $45 on top of it all because I used a credit card. And it looks like you’re trying to charge me 20 bucks because I drove the loaner car from Arrowhead BMW to my house and back. Now do you think a customer would be satisfied with that type of nonsense? Neil was working hard to come up with a number for me to trade in my diesel 2018 BMW, very rare in the last year you made that car, but Neil is gonna lose out on his hard work too because I’m just sickened by the treatment of Joe. Feel free to call me.
Excellent service as usual. Steven and Brent are the best. I couldn't give any higher recommendations!
George provided excellent service, and I was very happy with my overall experience. He was professional, helpful, and made the process smooth and easy. I truly appreciate the great customer service and attention to detail. Thank you, George, and thank you Arrowhead BMW.
Kind of disappointed he said my tires were good but I know for a fact that passenger rear has bubbles in it really makes me not trust what you guys are saying
She always takes great care of me! Every time I think about getting a different car I always question; well the service Carmella provides won’t even compare to another company!
I have been dealing with Joe for many years now and his service has always been beyond outstanding. He has always gone beyond what is expected. He is the reason we continue using Arrowhead BMW service.
I will always take my car into Arrowhead BMW! I compl
Love the Arrowhead BMW offers this service! My tech Austin did an outstanding job… thanks to him and Frankie!
Colin Ware in service is the best person I’ve ever worked with regarding servicing for my BMW X3 in WA or AZ. Very informative and gives me confidence because he comes across with honesty and integrity. I always ask for him when in need.????
He’s great associate and professional
Joe is the BEST!! Joe for President.
Colin was friendly and professional.
It would have been better if I had been informed that the service might take overnight. It didn’t when customers come in from two hours away. Please prioritize their service and give frank answers. Four hours of additional driving was not something that I looked at with favorably
Joe has always done a fantastic job. He is the only person I ask for when I call. If you’re not paying him 250k per year, you should be. He’s well worth it. He is very thorough at his job, I appreciate that a lot.
John was extremely helpful to me setting up my appointment, greeting me upon arrival and getting my car through servicing. John is a good guy who makes you feel welcome which is much appreciated.
Matt as usual was helpful, informative and always has a great attitude.
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