I always look forward to taking our vehicles to Arrowhead and George has always done a great job!!
Thanks
Kurt
Once again, Colin is the best. He goes above and beyond for customer satisfaction.
Love Carmella, she’s the main reason we continue to return to BMW Arrowhead!
Shane was great to work with. My only little complaint is I wish they
Would have washed the car after it sat out for a few days. I did request they don’t wash it, but by the time I got the car back it it needed it.
Looked like the car got some rain with dirt spots or maybe some water overspray from where the car was. Like I said minor detail. It would have taken someone to really go out of there way to catch this.
Again it was nice working with Shane.
I was given a quote for a repair, which was a ridiculous amount, when I went to pick my car up, I was then told they misquoted my by $5,000.00!! I already spent $7,000.00 in February of this year, I am not going to sink anymore money into this car. This is my first, and will absolutely, be my last! This has been nothing but a money pit pain in my **** car. George was very helpful, he was actually the one who found I was misquoted. He was great! But to ever own another BMW, ABSOLUTELY NOT, NEVER AGAIN!
John was very helpful and took care of us on short notice. Hope to work with him again.
Joe called me on a Sunday afternoon gave me directions of how to get the Vehicle location to put the car when the tow truck came over to remove it. Car was stuck in the driveway which means we couldn’t pull out our other vehicle stuck in its garage to do errands, but Joe was right there to help us through the process. The car was fixed Monday morning. Main reason why we still come to your location and provide referrals is because of Joe you should know that.
The service and timeliness was superb. Steve my service rep was very professional and I commend him for his outstanding service. He’s a people’s man Thank you Steve
Troy was great. Everything was explained to me in detail and my experience was smooth from start to finish.
Troy is an outstanding service employee and a great asset to your dealership
I am very grateful for his work. always help me and take care of my car.
Shame was very understanding during this entire process. He was attentive, kind and quite professional even when I was a little bit overwhelmed because the car emergency occurred on a day that I was on my way out of town for almost a month. But Shame was calm and professional getting me on my way for last minute errands and handling my car repair at the same time. Even though I was thousands of miles away Shane still communicated with me about my car. When I returned it was an OUTSTANDING JOB DONE by Shane and the Service Technician.
My car did not get worked on. Never got any confirmation until 2 hours before service time. Was told I would get confirmation day before
Matt is always trying to help accommodate my budget and prioritize needs based on affordability and level of concern. I appreciate working with him every time.
Michael was just amazing to work with , fast , payed attention to all my concerns, got me a rental and I was able to make it to my appointments . I’m highly satisfied with the service received.
Troy outstanding customer service
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