Carmella is an absolute gem and it’s always a pleasure to work with her! She’s very attentive and makes sure my car gets exactly what it needs and nothing it doesn’t.
George did a great job. I was not happy about an oil change taking 3 hours. My appt was at 10:30. My car was not finished until after 1. Not George's fault but way too long.
George provided excellent service and kept us notified of the process during the service. In all honesty he should be the trainer for how all service consultants should handle business.
George was professional guyand customer friendly.
George was great. The work was excellent
My new service agent , colin was very helpful and I look forward to more visits with him.
Everything was OK thank you George for your excellent service
Mike Abreu is the most efficient and trustworthy service consultant I have experienced in all of my years of car maintenance. He exemplifies excellent customer service skills which seems to be lacking in today’s world. His “can do will do attitude” is much appreciated. The same can be said of the Arrowhead BMW dealership can be said as a whole.
Craig S
Took three hours with an appointment to get an oil change. Tje last coue times we have co e in fir routine appointments we wait way too long.
John was great
Great customer
Answered all my questions and was very friendly
Words I would use; clean, courteous, helpful, punctual, transparent, knowledgeable person. I will use them again.
Joshua was great to work with and I appreciated his honesty and didn't try to sell anything more than I needed. I will definitely request him for my future service needs.
Steve accomplished everything I had hoped and went above and beyond to meet my needs. Highly recommend Steve to anyone. Thank you!
Communication was excellent and informative. Quality of service was also top notch. The care and service i received from the entire dealer was in keeping with what I would expect from a luxury brand without any of the pretentiousness. Keep up the great work!
Great service from Matt M and did good service
Colin was super helpful and we sure are looking forward to coming back.
Matt was great. I usually work with Mike but he was off. Matt helped me out and made me feel comfortable with everything
Carmella is always great!!!
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